Retail Rewards & Program Specialist

CelcomDigi; Subang Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

CelcomDigi is seeking a motivated candidate to design and manage incentive programs that drive sales and enhance customer satisfaction. This role entails analyzing performance and engaging with stakeholders to ensure optimal program effectiveness in the telecommunications industry.

Benefits

Enhanced EPF

Staff connectivity & home fibre plan

Medical & insurance

24/7 access to learning platforms

6 months' maternity leave, paternity leave

Mental wellbeing initiatives

Qualifications

• 5-8 years of experience in channel management or related roles.
• Proven track record of success in driving sales growth.
• Highly motivated and results-oriented.

Responsibilities

• Design and manage incentive programs aligned with company goals.
• Analyze program effectiveness and optimize results.
• Collaborate with stakeholders for seamless integration.

Skills

Data Analysis

Stakeholder Engagement

Project Management

Retail Business Knowledge

Microsoft Office Suite

Education

Bachelor's degree in Business, Marketing, or related field

Professional Certification/Diploma/Master Degree

Tools

Excel

PowerPoint

Job description

Add expected salary to your profile for insights

CelcomDigi Berhad (Registration No. 199701009694 (425190-X)) is Malaysia's widest and fastest network with more than 20 million users on our network. Officially established on 30th November 2022, we aim to serve the growing digital needs of our customers by leveraging our newly combined widest network footprint, distribution touchpoints, innovative range of digital products and services, and superior customer experience powered by over 4,000 top industry experts. We have clearly defined ambitions to advance the nation, inspire Malaysian society, and be a leader in inclusion and responsible business practices.

Company description:

CelcomDigi Berhad (Registration No. 199701009694 (425190-X)) is Malaysia's widest and fastest network with more than 20 million users on our network. Officially established on 30th November 2022, we aim to serve the growing digital needs of our customers by leveraging our newly combined widest network footprint, distribution touchpoints, innovative range of digital products and services, and superior customer experience powered by over 4,000 top industry experts. We have clearly defined ambitions to advance the nation, inspire Malaysian society, and be a leader in inclusion and responsible business practices.

Job description:

Role Summary

This role designs and manages incentive programs, aligning them with company goals. They analyze data, manage budgets, engage stakeholders, and stay current on retail trends to optimize program effectiveness and drive sales and satisfaction.

Responsibilities:

Program Design & Development:

• Develop and implement incentive and reward programs aimed at boosting employee performance, customer satisfaction, and retail sales.
• Collaborate with key stakeholders to align direct channel incentive with company goals, sales targets, and marketing strategies.

Program Management & Execution:

• Oversee the end-to-end management of incentive programs, from planning and launch to execution and evaluation.
• Monitor program effectiveness and performance metrics to ensure that goals are being met and adjust as necessary to optimize results.

Data Analysis & Reporting:

• Track, analyze, and report on the effectiveness of incentive and reward programs using key performance indicators (KPIs) and sales data.
• Prepare regular reports for management on program performance, ROI, and employee feedback.
• Provide insights and recommendations based on data trends to refine and improve future incentive strategies.

Budget Management:

• Manage the budget allocated to incentive and reward programs, ensuring cost-effectiveness and proper allocation of resources.
• Track expenses and ensure the program stays within budget while achieving optimal results.

Stakeholder Engagement & Communication

• Work closely with HR, marketing, and sales teams to ensure seamless integration of incentive programs into company initiatives.
• Act as the primary point of contact for program participants and address any queries or concerns.
• Communicate effectively to employees and stakeholders about the program details, including eligibility, rewards, and timelines.

Retail Experience & Trends:

• Stay up-to-date on trends within the retail industry and incentive program best practices to ensure that our strategies remain innovative and competitive.
• Evaluate external vendor partnerships and reward solutions to enhance the value and attractiveness of incentive offerings.

Requirements:

• Professional Certification/Diploma/Bachelor Degree/Master Degree in relevant field
• Bachelor's degree in Business, Marketing, or related field.
• Years of experience: 5-8 years
• Proven experience in channel management, consultancy, lifecycle optimization, or related roles.
• FMCG or any fast-moving industry experience is an added advantage
• Relevant work experience in education, Retailing or hospitality industry
• Good knowledge of retail business and management
• Proven track record of success in driving channel sales growth through incentive and rewards.
• A passion for the telecommunications industry and a strong understanding of channel sales dynamics
• Highly motivated and results-oriented with a passion for driving performance through rewards and incentives.
• Ability to work independently and as part of a team in a fast-paced, deadline driven environment.
• Strong interpersonal skills, with the ability to build relationship with internal and external stakeholders.
• Excellent project management abilities, including attention to detail and multitasking.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) with experience using data analytics tool (Excel, PowerPivot, etc.) to drive decision-making and program optimization.

Unlock job insights

Salary match Number of applicants Skills match

Telecommunications & Internet Service Providers 1,001-5,000 employees

CelcomDigi is Malaysia’s largest mobile network operator with more than 20.4 million users on its network. The company aims to serve the growing digital needs of its customers by leveraging its newly combined widest network footprint, distribution touchpoints, innovative range of digital products and services, and superior customer experience powered by over 3,800 top industry experts. The company has clearly defined ambitions to advance the nation, inspire Malaysian society, and be a leader in inclusion and ESG practices.

CelcomDigi is Malaysia’s largest mobile network operator with more than 20.4 million users on its network. The company aims to serve the growing digital needs of its customers by leveraging its newly combined widest network footprint, distribution touchpoints, innovative range of digital products and services, and superior customer experience powered by over 3,800 top industry experts. The company has clearly defined ambitions to advance the nation, inspire Malaysian society, and be a leader in inclusion and ESG practices.

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Perks and benefits Enhanced EPF Staff connectivity & home fibre plan Medical & insurance 24/7 access to learning platforms 6 months' maternity leave, paternity leave Mental wellbeing initiatives

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