Retail Process Architecture Manager

Lucence Health Inc.; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading health technology firm in Selangor is seeking a Retail Process Architecture Manager to oversee process delivery and enhance performance in Retail Operations and Distribution Centers. The ideal candidate will have 8–10 years of experience, including expertise in BPMN and Lean Six Sigma principles, driving process improvements and technical writing for standards. This role offers the possibility to create impactful automation strategies.

Qualifications

• 8–10 years of experience in Retail, Store, DC, or Logistics.
• Expertise in process mapping.
• Experience with document repository administration.

Responsibilities

• Maintain the process meta-model and repository operations.
• Conduct BPMN with lanes and performance measures.
• Author and maintain Process Standards for Retail Operations.
• Create E2E value stream design deliverables.
• Spot automation opportunities.

Skills

Process mapping expertise (BPMN)

Lean Six Sigma principles

Project management

Technical writing

Quality assurance

Education

Bachelor's degree in Business Administration

Job description

Location

Salary will be discuss with shortlisted candidate

The Retail Process Architecture Manager builds the true north for our process delivery — undertake stewardship to the Distribution Centre (DC) and Retail process architecture, BPMN maps and standards that connect daily work to performance outcome.

Key Responsibilities

• Maintain the process meta‑model (IDs, naming, mapping, versioning, lifecycle status) and repository operation (permissions, review workflow, change history, search)
• Conduct Business Process Mapping (BPMN) with lanes, inputs/outputs, system, performance controls and RASCI tags.
• Author and maintain Process Standards and Visual Procedure templates with clear performance linkages and usability for Retail Operations and DC users.
• Provide (to DC and Retail Operations) End-to-End Value Stream design stewardship. Uphold architecture guardrails, controls and role ownership.
• Create architecture deliverables (E2E flow blueprints, capability maps) that support decision‑making.
• Spot automation/AI opportunities early and feed the Improvement & Automation pipeline with well‑framed candidates.
• Educate stakeholders on process design, performance measures, publish architecture updates and deprecations.

Job Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Overall 8–10 years of working experience. Retail / Store / DC / Logistics exposure is valued.
• Process mapping expertise (i.e. BPMN).
• Lean Six Sigma principles and tools to drive improvement initiatives.
• Document repository administration and lifecycle control.
• Project management and cross‑functional facilitation.
• Business architecture methods (value streams, capability mapping).
• Technical writing for standards and procedures; usability and findability design.
• Quality assurance for diagrams/standards; coaching and enablement of SMEs.