Retail Outlet Supervisor

DHL Germany; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company that has been a leader in cross-border express delivery since 1969. As part of a dynamic team, you will play a crucial role in ensuring exceptional customer satisfaction and optimizing retail operations. Your creativity and relationship-building skills will help drive sales and enhance the customer experience across multiple outlets. This is a fantastic opportunity to make a meaningful impact in a globally recognized organization that values innovation and teamwork. If you're ready to take on versatile and responsible tasks in a supportive international environment, we want to hear from you!

Benefits

Strong career support

Great culture and colleagues

Multifarious benefit program

Qualifications

• 4+ years of experience in retail sales and area marketing.
• Exceptional ingenuity and relationship skills.

Responsibilities

• Identify customer needs and provide tailored solutions.
• Train and support retail staff to achieve revenue targets.
• Monitor area performance and implement improvement strategies.

Skills

Customer Relationship Management

Sales Processes

Retail Marketing

Problem Solving

Coaching and Training

Job description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? The more people we connect, the better life will be on our planet. Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

• Identify different customer needs and provide solutions that ensure customer satisfaction.
• Maintain quality customer service through optimized processes, feedback to the country retail team, and conducting retail audit reviews within the specified area.
• Support country sales & marketing campaigns at retail points-of-sale.
• Ensure effective implementation of Local Store Marketing Programs to achieve maximum target segment penetration and revenue performance.
• Maintain awareness of competitor activity and recommend tactics to counter emerging threats by competitors at both Area and Local levels.
• Implement standardized guidelines & procedures to track and monitor adherence and performance.
• Train frontline staff in Best-in-Class Retail.
• Provide direction and coaching to retail staff, supporting the achievement of revenue targets.
• Sourcing cost-efficient local contractors and suppliers for the proper maintenance of store operations and quality retail experience.
• Manage outsourced suppliers and staff to ensure effective running and staffing of retail outlets.
• Liaise with the country to coordinate and support outlet development and management.
• Prepare store scorecards and standardized outlet management processes.
• Conduct cash reconciliation reports and cash/credit card transactions of retail outlets in the designated area.
• Maintain the Petty Cash Fund of the designated area and prepare reports for budgeting and tracking purposes.
• Coordinate and consolidate data transfer between Express Centers and the country office.
• Monitor area performance by implementing a store scorecard sheet.
• Review and analyze effective uses of shipment automation and customer take-up at Point-of-Sale (POS).
• Implement store hours that reflect customer needs and ensure consistent implementation in the given area.
• Handle the rostering of store officers and ensure low absenteeism and tardiness among frontline staff.
• Ensure outlets in the given area have proper supplies and marketing collaterals.
• Monitor staff performance regularly and conduct training or mentoring as deemed fit.

YOUR PROFILE

• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness, and empathy.
• Well-developed relationship skills and ability to network with multiple levels of an organization and other business units.
• A minimum of 4 years of experience in retail sales and area marketing.
• Experience in sales/sales processes.
• Knowledge and understanding of the retail trade from a service and sales perspective.

OUR OFFER
• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit program

Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application!