Retail Outlet Supervisor

DHL Germany; Kuala Lumpur; On-site; MYR 45,000 - 60,000; Full time

Job summary

DHL, leader mondial dans la livraison express, recherche un spécialiste international certifié pour rejoindre son équipe. Le candidat idéal aura au moins 4 ans d'expérience dans les ventes au détail et le marketing, avec un fort accent sur la satisfaction client et l'optimisation des processus. Ce rôle implique d'identifier les besoins des clients, de former le personnel retail, et de contribuer aux campagnes de marketing au point de vente. Si vous souhaitez relever de nouveaux défis dans un environnement international, postulez dès maintenant !

Benefits

Fort soutien de carrière dans un environnement international

Culture et collègues formidables

Programmes de bénéfices variés

Qualifications

• Minimum de 4 ans d'expérience en ventes au détail et marketing.
• Compréhension des processus de vente et du commerce de détail
• Excellentes compétences relationnelles pour le réseautage.

Responsibilities

• Identifier les besoins clients et offrir des solutions pour garantir la satisfaction.
• Former le personnel sur les meilleures pratiques en retail.
• Gérer les opérations des points de vente et assurer le respect des procédures.

Skills

Relationship Skills

Creativity

Resourcefulness

Empathy

Job description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

• Identify different customer needs and wants and provide solutions that ensure customer satisfaction.
• Maintain quality customer service through optimized processes, provide feedback to the country retail team, and conduct retail audit reviews within your specified area.
• Support country sales & marketing campaigns at retail points-of-sale.
• Implement and manage local store marketing programs to maximize target segment penetration and revenue.
• Monitor competitor activity and recommend tactics to counter emerging threats at both area and local levels.
• Implement standardized guidelines and procedures to track and monitor adherence and performance.
• Train frontline staff in best retail practices.
• Provide direction and coaching to retail staff to support revenue targets.
• Source cost-efficient local contractors and suppliers for store maintenance, ensuring quality retail experiences.
• Manage outsourced suppliers and staff to ensure effective store operations and staffing.
• Liaise with the country team to coordinate and support outlet development and management.
• Gather information to prepare store scorecards and standardized outlet management processes.
• Conduct cash reconciliations and monitor cash/credit card transactions in retail outlets within your area.
• Maintain petty cash funds and prepare reports for budgeting and tracking.
• Coordinate data transfer between express centers and country offices.
• Monitor area performance using store scorecards.
• Review shipment automation and customer engagement at POS.
• Implement store hours aligned with customer needs and ensure consistent application.
• Manage staff rostering, ensuring low absenteeism and proper grooming of frontline staff.
• Ensure outlets have necessary supplies and marketing materials.
• Regularly monitor staff performance and conduct training or mentoring as needed.

YOUR PROFILE

• Exhibit ingenuity, creativity, resourcefulness, and empathy.
• Possess strong relationship skills and the ability to network across organizational levels.
• Minimum of 4 years experience in retail sales and area marketing.
• Experience in sales processes and understanding of retail trade from a service and sales perspective.

OUR OFFER

• Strong career support in an international environment.
• Great culture and colleagues.
• Varied benefit programs.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!