Retail Outlet Supervisor

DHL Express; Kalumpang; On-site; MYR 30,000 - 60,000; Full time

Job summary

Ein etabliertes internationales Unternehmen sucht einen engagierten Certified International Specialist, der die Kundenbindung und den Umsatz durch kreative Lösungen und erstklassigen Service steigert. In dieser Rolle sind Sie für die Optimierung der Einzelhandelsprozesse verantwortlich, unterstützen Marketingkampagnen und schulen das Personal, um sicherzustellen, dass alle Kundenbedürfnisse erfüllt werden. Wenn Sie eine Leidenschaft für den Einzelhandel haben und in einem dynamischen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie, Ihre Karriere voranzutreiben.

Benefits

Karriereunterstützung

Gute Unternehmenskultur

Vielfältiges Leistungsprogramm

Qualifications

• Mindestens 4 Jahre Erfahrung im Einzelhandel und im Bereich Marketing.
• Starke Fähigkeiten im Beziehungsaufbau und Networking.

Responsibilities

• Identifizieren und Erfüllen von Kundenbedürfnissen zur Sicherstellung der Kundenzufriedenheit.
• Schulung des Frontline-Personals in Best-in-Class Retail-Praktiken.

Skills

Kundenbeziehungsmanagement

Verkaufskompetenz

Marketingkenntnisse

Prozessoptimierung

Education

Bachelorabschluss in Betriebswirtschaft

Job description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS

Would you like to become part of the world’s most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

• Identify different customer needs and wants and provide solutions to ensure customer satisfaction.
• Maintain quality customer service through optimized processes, provide feedback to the country retail team, and conduct retail audit reviews within your area.
• Support country sales & marketing campaigns at retail points of sale.
• Implement and manage Local Store Marketing Programs to maximize target segment penetration and revenue.
• Monitor competitor activity and recommend tactics to counter emerging threats.
• Implement standardized guidelines and procedures to track adherence and performance.
• Train frontline staff in Best-in-Class Retail practices.
• Provide direction and coaching to retail staff to support revenue targets.
• Source cost-efficient local contractors and suppliers for store operations, maintaining retail quality.
• Manage outsourced suppliers and staff to ensure effective retail outlet operation.
• Coordinate with the country team for outlet development and management.
• Prepare store scorecards and standardized outlet management reports.
• Conduct cash reconciliation and manage cash/credit card transactions in retail outlets.
• Maintain the Petty Cash Fund and prepare related reports.
• Coordinate data transfer between Express Centers and the country office.
• Monitor area performance using store scorecards.
• Review shipment automation and customer engagement at POS.
• Implement store hours aligned with customer needs.
• Manage staff rostering, ensuring low absenteeism and proper grooming.
• Ensure outlets have necessary supplies and marketing materials.
• Monitor staff performance and conduct training or mentoring as needed.

YOUR PROFILE

• Exhibit ingenuity, creativity, resourcefulness, and empathy.
• Possess strong relationship-building skills and ability to network across organization levels.
• A minimum of 4 years experience in retail sales and area marketing.
• Experience in sales processes and understanding of retail trade from a service and sales perspective.

OUR OFFER

• Strong career support in an international environment.
• Great culture and colleagues.
• Varied benefit program.

If you see a personal challenge in these versatile and responsible tasks, then apply now!
We look forward to receiving your application!