Retail Operations Manager (toys/collectible items)

Randstad Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading company in the toys sector is seeking a Retail Operations Manager to establish operational frameworks for its launch in Malaysia. This role involves managing store openings and collaborating with regional teams to ensure successful market entry, ideally suited for candidates with significant retail operations experience.

Qualifications

• 6–10 years of experience in retail operations.
• Experience in new market setup or regional expansion valued.

Responsibilities

• Lead the operational setup in Malaysia for product launches.
• Oversee end-to-end operations: leasing, fit-out, recruitment, and logistics.
• Implement operational SOPs and track KPIs.

Skills

Problem-solving

Project management

Education

Bachelor Degree

Job description

Randstad is partnering with an exciting newly established toys brand that’s entering the Malaysia market, backed by a reputable multinational company (MNC) with offices around the world — including across Europe, Asia, and the Americas. The business is now expanding its footprint in Southeast Asia and looking for a high-calibre Retail Operations Manager (toys/collectible items) to support its launch and growth in Malaysia.

About the Role: This is a foundational role, ideal for someone who enjoys building efficient operational frameworks from the ground up. You will be responsible for setting up and managing all core operational functions — including store opening, supply chain, distribution, and sales operations etc — while working closely with regional and global teams.

You will need to:

• Lead the operational setup in Malaysia to support product launches and market entry.
• Oversee end-to-end operations: leasing, fit-out, recruitment, order processing, inventory control, logistics, local warehousing.
• Collaborate with internal teams (regional HQ, sales, marketing) to align on business goals and timelines.
• Ensure smooth coordination between Malaysia and international supply chains.
• Implement operational SOPs and reporting tools in line with global standards.
• Track and optimize KPIs such as cost efficiency, stock accuracy, and delivery timelines.
• Ensure full compliance with local import/export regulations and safety standards.

Requirements:

• 6–10 years of experience in retail operations, preferably in the toys industry
• Proven experience in new market setup or regional expansion is highly valued.
• Comfortable working in a dynamic, fast-paced environment with cross-cultural teams.
• Strong problem-solving and project management skills.

experience

8 years

skills

no additional skills required

qualifications

no additional qualifications required

education

Bachelor Degree