Retail Operations Manager

Prism Berhad; Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading electronics brand in Malaysia is seeking a Retail Operations Manager to oversee daily store operations, manage teams, and drive sales performance. The ideal candidate will have a Bachelor's degree and 2+ years of retail experience. Join us to shape the future of consumer technology and enhance customer experiences.

Qualifications

• 2+ years of experience in retail operations, including event management.
• Proven track record in multi-store leadership and event planning.

Responsibilities

• Oversee daily operations of retail stores ensuring efficiency.
• Lead, mentor, and develop store managers and retail staff.
• Analyze sales data to develop sales strategies.

Skills

Leadership

Communication

Organizational Skills

Education

Bachelor’s degree in Business

Bachelor’s degree in Retail Management

Bachelor’s degree in Marketing

Tools

POS systems

Inventory systems

Event management tools

Job description

PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances.

Join us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow.

Retail Operations:

• Oversee the daily operations of multiple retail stores or a flagship location, ensuring efficiency and consistency.
• Implement company policies and ensure compliance with operational standards and procedures.
• Manage inventory levels, stock movement, and loss prevention initiatives.
• Maintain high standards in customer service, store appearance, and staff performance.

Team Management:

• Lead, mentor, and develop store managers and retail staff.
• Conduct training programs to enhance team performance and customer service.
• Monitor employee KPIs, provide performance feedback, and implement improvement plans.

Sales Performance:

• Analyze sales data and market trends to develop sales strategies.
• Drive revenue growth through promotions, merchandising, and upselling techniques.
• Monitor key metrics like sales targets, conversion rates, and foot traffic.

Event Management:

• Plan, organize, and execute trade shows
• Collaborate with the marketing team to align events with brand campaigns and objectives.
• Coordinate logistics including staffing, supplies, vendor management, and scheduling.
• Evaluate event success through feedback, ROI analysis, and post-event reporting.
• Build relationships with local partners, influencers, and vendors for co-branded events or sponsorship opportunities.

Visual Merchandising:

• Ensure store displays align with brand guidelines and seasonal themes.
• Work closely with visual merchandising teams to enhance store presentation and create engaging retail environments.

Budgeting & Reporting:

• Manage budgets for store operations and events.
• Prepare reports on sales, staff performance, and event outcomes.
• Optimize expenses and resource allocation to improve cost efficiency.

• Bachelor’s degree in Business, Retail Management, Marketing, or a related field.
• 2+ years of experience in retail operations, including event management.
• Proven track record in multi-store leadership and event planning.
• Strong understanding of retail KPIs, budgeting, and team development.
• Proficiency in POS and inventory systems; experience with event management tools is a plus.
• Excellent organizational, interpersonal, and communication skills.
• Ability to travel as required for store visits and events.