Retail Operations Manager

Lucence Health Inc.; Selangor; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading retail company in Selangor is seeking an experienced Retail Operations Manager to oversee all Retail HQ units and improve store operations. The ideal candidate will have at least 5 years of retail operations experience, strong leadership skills, and the ability to manage multiple units effectively. This position offers an opportunity to contribute to operational excellence and strategic alignment within the organization.

Qualifications

• Minimum 5 years of experience in retail operations with good managerial experience.
• Ability to manage multiple units and coordinate across departments.
• Strong analytical and strategic thinking skills.

Responsibilities

• Oversee all Retail HQ units to ensure effective coordination and execution of tasks.
• Develop strategies to improve store operations and ensure store SOP compliance.
• Monitor store performance, identify gaps, and implement corrective actions.

Skills

Leadership

Analytical skills

Problem-solving

Communication

Education

Bachelor's degree in Business Administration, Retail Management, or related field

Job description

MR DIY International brings high-quality, affordable products to customers worldwide, building on its proud beginnings in Malaysia. Over the years, MR DIY has grown into a trusted household name with a global footprint of more than 4,000 stores across Asia, Europe, and beyond—including key markets such as Turkey, Spain, Poland, Bangladesh, Thailand, Brunei, Indonesia, the Philippines, Singapore, India, and Cambodia.

With a dedicated team of over 20,000 employees, MR DIY International serves more than 80 million customers annually. The company is committed to delivering exceptional value and convenience, making everyday essentials and innovative products accessible to communities everywhere.

Job Responsibilities

• Oversee all Retail HQ units to ensure effective coordination and execution of tasks.
• Develop strategies to improve store operations and ensure store SOP compliance.
• Supervise Retail HQ unit managers and provide guidance on operational priorities.
• Monitor store performance, identify gaps, and implement corrective actions.
• Collaborate with senior management to align retail strategies with business goals.
• Review unit reports and ensure accurate data analysis for decision-making.
• Ensure all team projects are followed up and executed as planned.

Position Requirements

• Bachelor’s degree in Business Administration, Retail Management, or related field.
• Minimum 5 years of experience in retail operations with good managerial experience.
• Strong leadership, decision-making, and problem-solving skills.
• Ability to manage multiple units and coordinate across departments.
• Strong analytical and strategic thinking skills.
• Excellent communication and stakeholder management abilities.