Retail Operations Manager

Succeo Retail; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail operations manager is sought for Succeo Retail, focusing on ensuring the efficiency of retail operations and staff performance. The role involves compliance monitoring, logistics management, and strategic market analysis, making it crucial for applicants to have strong leadership skills and a relevant academic background.

Qualifications

• Experience in retail operations management is an advantage.
• Possess own transport.
• Ability to work independently.

Responsibilities

• Oversee day-to-day retail operations.
• Manage retail staff's performance and effectiveness.
• Ensure compliance with operational processes and SOP.

Skills

Leadership skills

Product knowledge

Customer service

Selling skills

Education

Minimum Diploma/Degree

Job description

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RESPONSIBILITIES:
• Responsible for the day-to-day retail operations efficiency.
• Responsible for the effectiveness of the retail staff in term of product knowledge, selling skills, customer service, SOP and wellbeing.
• Responsible for the sales achievement and inventory control.
• Monitor the compliance of operational processes with the prescribed SOP and to recommend workarounds/revisions to address potential shortcomings/lapses.
• Manage all activities and processes pertaining to logistics and delivery of stocks to/between retail outlets.
• Propose the visual merchandise display at outlets in line with prescribed layout/planogram and oversee the implementation process.
• To schedule and assign staff / store manager on their daily / monthly routine work.
• To assist in recruitment and train new employees.
• Monitor market developments and recommend strategies to address potential opportunities and threats.
• Liaising with shopping malls management on tenancy agreement, marketing / promotion and opening of temporary and permanent kiosks / outlets. Setting up of temporary or new kiosk.
• Conduct market research and prepare detailed information on new store operation to support management decision making.
• Any other ad-hoc tasks assigned.

REQUIREMENTS:
• Minimum Diploma/Degree or any relevant education background.
• Posses experience in retail operations management and business development is an advantage.
• Posses own transport.
• Good leadership skills and can work independently.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Do you possess or have access to your own transportation? Which of the following types of qualifications do you have? How many years' experience do you have as a Retail Operations Manager? Do you have customer service experience?

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