Retail Operations Manager

Ascendion; Penang; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic individual to manage the Consumer Alliance Program. This role involves coordinating with retail partners, ensuring timely execution of contracts, and providing critical market insights. You will be the main point of contact for all CAP-related queries and work closely with sales and marketing teams to enhance program effectiveness. If you're passionate about driving retail success and enjoy working with data and stakeholders, this opportunity is perfect for you.

Qualifications

• Experience in managing retail partnerships and sales reporting.
• Strong analytical skills to derive insights from sales data.

Responsibilities

• Oversee the rollout of RSA contracts and drive program acceptance.
• Monitor market trends and provide insights to stakeholders.

Skills

Stakeholder Coordination

Performance Reporting

Market Intelligence Gathering

Sales Data Analysis

Communication Skills

Education

Bachelor's Degree

Tools

Sales Reporting Tools

Data Analysis Platforms

Job description

The ideal candidate will be responsible for the end-to-end execution of the program, stakeholder coordination, performance reporting, and market intelligence gathering.

Key Responsibilities:

• Ensure timely rollout of Retail Sales Associate (RSA) contracts across all partner retailers in the assigned territory.
• Drive program acceptance by retail partners through the designated tools/platforms and resolve any implementation issues.
• Oversee the timely submission of sales-out reports from retailers using standardized templates.
• Proactively follow up on delayed submissions and collaborate with internal teams to resolve reporting challenges.
• Keep retail partners informed about the latest sales and marketing tools and updates.
• Serve as the liaison between the organization and retail partners to address system/tool issues and provide relevant feedback.
• Support sales and marketing teams with ad-hoc data, insights, and analysis.
• Assist senior management in aligning tactical decisions with on-ground insights.
• Calculate quarterly retailer payouts and coordinate with the finance team to ensure accuracy and timeliness.
• Manage and resolve payout discrepancies and escalate unresolved issues as needed.
• Act as the primary point of contact for all CAP-related queries and communication with retailers.
• Ensure seamless and effective execution of the Consumer Alliance Program.
• Monitor and report on market trends, competitor activities, and OEM promotions.
• Provide regular updates on program metrics, retailer performance, and insights to regional and headquarter stakeholders.