Retail Operations Manager

HABIB Group; Hulu Kelang; On-site; MYR 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic individual to oversee various aspects of retail operations, including human resources, customer service, and marketing. This role demands a strong leader with excellent communication and analytical skills, capable of driving sales performance and ensuring compliance across all outlets. With a focus on strategic planning and staff training, this position offers the opportunity to make a significant impact in a vibrant retail environment. If you're a self-starter with a passion for retail and a commitment to excellence, this is the perfect opportunity for you.

Qualifications

• 7+ years of experience in retail industry with strong leadership and communication skills.
• Proficient in managing customer service and operational activities effectively.

Responsibilities

• Manage sales strategy and ensure all marketing tools are implemented effectively.
• Oversee customer service activities and staff training to maximize sales performance.
• Ensure compliance with operational policies and maintain brand image across all boutiques.

Skills

Communication Skills

Customer Service Management

Analytical Skills

Leadership Skills

Problem-Solving Skills

Decision Making

Sales Strategic Planning

Tools

POS Systems

Spreadsheet Software

Word Processing Software

Job description

Job Summary

Responsible for organizing and managing various aspects of human resources, customer service, marketing, finance, merchandising, business development, operations and staff training in the outlets in charge.

Responsibilities

Sales & Marketing

• To identify KPI to focus and target for the Area, forward planning of sales strategy to achieve sales target as directed by the Company.
• To clearly and concisely communicate business and area objectives to managers so that they remain well informed of business activity and of their required contribution to targets and KPI.
• To ensure all marketing tools and marketing strategy being implement to Area accordingly.
• To support the delivery of all marketing campaigns.

Customer Service & Training

• To support the management of customer service activities and staff competence so as to optimize and sustain sales performance and customer satisfaction.
• To achieve successful Mystery Shopper results through the development and training of managers
• To recruit and ensure the full implementation of induction programs for new boutique managers and monitor ongoing performance needs.
• To effectively manage the performance and development of boutique managers to drive and maximize the sales performance throughout the Area.

Operation & Compliance

• To achieve all compliance requirements with regard to Customer Service, Compliance, Security and cash for area.
• To ensure that all boutiques adhere to compliance requirements in all areas of operational activity, company policies and procedures.
• To collate and provide constructive feedback on VM (Visual Merchandiser) standards to the business.
• To ensure that the visual presentation of all stores represents the brand image.

Requirements

• At least 7 years of working experience in retail industry.
• Excellent communication skills both verbal and listening.
• Effective writing skills.
• Excellent computer skills (ability to operate POS, spread sheet and word-processing programs).
• High knowledge in managing areas that include customer service, boutique operational management and administration, sales strategic planning and human resources management.
• Excellent customer service and interpersonal skills.
• Analytical and problem-solving skills.
• Decision making skills.
• Exceptional leadership skills.
• Sound work ethics.
• Self-starter with an initiative.