Retail Operations Executive (F&B Business Development)

Bee Cheng Hiang; Puchong; On-site; MYR 150,000 - 200,000; Full time

Job summary

Bee Cheng Hiang is looking for a Retail Operations Executive to oversee aspects of their F&B business development in Klang Valley. This role encompasses customer support, business development, and performance monitoring, requiring strong skills in communication and organization. Ideal candidates will have a background in hotel management or food tech, along with 2 years of relevant experience, and proficiency in Mandarin is essential.

Qualifications

• Min 2 years of relevant experience in Food Industry.
• Strong communication skills, especially in Mandarin.
• Willing to work in a non-halal workplace and during retail hours.

Responsibilities

• Support daily operations and customer service.
• Identify and develop new business opportunities.
• Monitor performance and conduct retail audits.

Skills

Organizational skills

Problem-solving

Multitasking

Communication

Interpersonal skills

Customer service

Barbecue skills

Education

Diploma/Bachelor's degree in Hotel management or Food tech

Tools

Microsoft Office Suite

Job description

Retail Operations Executive (F&B Business Development)

Working Location: Covering outlets based in the Klang Valley area.

Key Responsibilities:

Retail Support: Work closely with the retail team to prepare and maintain accurate day-to-day operation. Facilitate and expedite the operation process by providing necessary support, including document preparation and follow-ups.

Customer Servicing: Deliver excellent customer service by addressing customer inquiries, providing information, and resolving complaints effectively. Strive to enhance customer satisfaction and build long-term relationships.

Business development: Identify and develop new business opportunities to achieve sales target and company growth objectives.

Retail Audit: Schedule visit to the outlets at fixed interval to ensure the smooth functioning of the outlet according to SOPs, maximizing sales profitability, and optimizing customer's experience.

Performance Monitoring:Establish key performance indicators (KPIs) and develop systems for monitoring and evaluating operational performance, identifying areas for improvement.

Barbecue skills:Must be able to master barbecue skills

Requirement:

Diploma/Bachelor's degree in Hotel management or Food tech with min 2 year (s) of relevant Food Industry working experience.

Minimum 2 years’ experience in operations, sales, or a related role in F&B.

Strong organizational and multitasking skills.

Good communication and interpersonal skills, with proficiency in Mandarin (reading, writing, and speaking) due to the nature of our products and market.

Proficient in Microsoft Office Suite, and comfortable learning new technical systems as needed.

High level of professionalism and strong problem-solving abilities.

Willing and able to work retail hours

Willing and able to work in non HALAL workplace

To attend retail training for 6 months

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

How many years' experience do you have as a Retail Operations Executive? Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a graphic designer? How would you rate your Mandarin language skills? Which of the following languages are you fluent in? How many years of graphic design experience do you have?

Retail & Consumer Products 51-100 employees

Established since 1933, Bee Cheng Hiang deals with barbeque meat products (non-halal) in a several countries across the globe. As the market leader in the barbeque meat industry, we consistently ensure high quality standards in nutrition and hygiene. We also continually invest in product research and technology innovation in order to gain and maintain our competitive advantage. Our bakkwa boasts the highest quality of meat and it contains the best natural ingredients with no added MSG, preservative and artificial flavouring.

As in all dynamic organisations, we believe that employees are the greatest asset. We are always commit to enhance the growth of employee’s performance and their ability to work effectively as part of a team through progressive training and development.

Established since 1933, Bee Cheng Hiang deals with barbeque meat products (non-halal) in a several countries across the globe. As the market leader in the barbeque meat industry, we consistently ensure high quality standards in nutrition and hygiene. We also continually invest in product research and technology innovation in order to gain and maintain our competitive advantage. Our bakkwa boasts the highest quality of meat and it contains the best natural ingredients with no added MSG, preservative and artificial flavouring.

As in all dynamic organisations, we believe that employees are the greatest asset. We are always commit to enhance the growth of employee’s performance and their ability to work effectively as part of a team through progressive training and development.

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What can I earn as a Retail Operations Executive