Retail Operations Executive

LUXASIA; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

LUXASIA, le premier constructeur de marques de beauté en Asie-Pacifique, recherche un Retail Operations Executive pour gérer les opérations et soutenir la croissance des ventes au sein de l'équipe. Ce rôle implique l'analyse des performances et la coordination avec les équipes de vente au détail dans divers canaux, garantissant un service client exceptionnel et une gestion efficace des opérations. Rejoignez une équipe dynamique où vous pouvez croître professionnellement et avoir un impact significatif sur l'industrie de la beauté.

Qualifications

• Expérience de 3-5 ans dans le secteur de la vente au détail.
• Expérience dans l'industrie de la beauté est un atout.
• Capacité à travailler de manière autonome.

Responsibilities

• Gérer les ventes et les fonctions opérationnelles de l'entreprise.
• Analyser les rapports de ventes et les performances des employés.
• Assurer la conformité et les normes opérationnelles.

Skills

Communication

Travail sous pression

Initiative

Education

Qualification tertiaire

Tools

MS Excel

Job description

LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Paco Rabanne, Salvatore Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Role Purpose:

As the Retail Operations Executive, you manage the sales and operational function of the business. Reporting to Brand Manager, you will be responsible for developing and analyzing market reports, sales reports and sales commission and incentive reports. You will lead and motivate the retail staffs across numerous channels such as Boutique and Departmental store within Malaysia.

Main Roles and Responsibilities:

Retail Operations Support

• Assist in daily retail operations and act as a liaison between head office and store teams.
• Monitor retail KPIs (e.g. sales, productivity, traffic) and support execution of performance-improvement initiatives.
• Support the implementation of visual merchandising, planograms, and store layouts according to brand guidelines.
• Coordinate retail calendar activities including promotional campaigns, product launches, and in-store events.

· Build and maintain good working relationships with retailers and customers.

Team Performance & Daymaker Productivity

• Monitor Daymaker (Beauty Advisor) productivity using key retail metrics such as sales per hour, units per transaction (UPT), average transaction value (ATV), and client retention.
• Use data and insights to identify performance trends, coaching opportunities, and training needs.
• Collaborate with store leadership to recognize high-performing Daymakers and implement action plans for underperformance.
• Ensure Daymakers consistently delivering exceptional customer experiences aligned with Aveda’s service standards and wellness philosophy.
• Support the rollout and adoption of tools, trackers, or digital platforms that help measure and enhance individual productivity.

Inventory and Supply Chain Coordination

• Oversee inventory levels and collaborate with logistics to ensure timely stock replenishment.
• Manage stock accuracy through regular cycle counts and audits.
• Monitor shrinkage and help implement loss prevention measures.

Training & Team Support

• Assist Educator in onboarding and ongoing training for retail staff to ensure alignment with Aveda brand values, product knowledge, and service standards.
• Support store teams in achieving customer service excellence and retail best practices.

Reporting and Analytics

• Prepare weekly and monthly performance reports for management review.
• Analyze sales trends, footfall data, and customer insights to identify opportunities for improvement.

Compliance and SOP Management

• Ensure store compliance with operational policies, health and safety standards, and brand SOPs.
• Collaborate on the rollout of new systems, tools, or processes that enhance operational efficiency.

Qualifications and Experience:

· Have a tertiary qualification or equivalent combination of relevant working experience that will allow the successful performance of job expectations.

· At least 3-5 years working experience in the retail industry, prior experience in the beauty industry will be an added advantage.

· Have been in a retail supervisory experience and or manage a retail staff in the past or present.

· Proficient in MS Office Applications, especially MS Excel.

· Good written and verbal communication skills.

· Able to work under pressure with minimum supervision.

· Display initiative with a pleasant disposition.

· Willing and ready to travel.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

Championing Diversity, Equity and Inclusion

LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.

To explore other careers opportunities, visit ourcareers page. If you have a question for us, please drop us an emailhere.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice

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Note To Staffing Agencies

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.