Retail Operation Senior Executive

INFINITY COSMIC SDN BHD; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail firm seeks a Retail Operation Senior Executive to oversee daily operations across multiple outlets and enhance customer experience. Your role will involve supporting store teams, analyzing sales and stock data, and ensuring high service standards. Join us to make a significant impact as we expand and elevate our retail operations.

Qualifications

• Bachelor’s degree required in a related field.
• 3–5 years of experience in retail operations.
• Skills in planning, execution, and data analysis.

Responsibilities

• Oversee daily operations across multiple outlets.
• Monitor sales and stock levels, propose strategies.
• Ensure top-notch visual merchandising and customer service.

Skills

Communication

Leadership

Planning

Execution

Analytical Skills

Education

Bachelor’s degree in Business, Retail Management, or related field

Tools

Excel

Job description

Are you passionate about retail, love solving problems, and thrive in a fast-paced environment? We're on the lookout for a Retail Operation Senior Executive who’s not just organized and detail-oriented—but also excited to make a real impact on how our stores run, feel, and perform.

In this role, you’ll be the go-to person to help keep our retail engine running smoothly. From supporting store teams and improving operations to optimizing customer experiences and driving sales performance—you’ll play a key part in helping us grow and scale in exciting new ways.

What You'll Be Doing

Oversee daily operations across multiple outlets to ensure everything runs smoothly and efficiently.

Collaborate with store teams to tackle issues, support staffing needs, and maintain excellent service standards.

Tracking the Numbers That Matter

Monitor sales and stock levels across stores, identify trends, and propose strategies to hit (or exceed!) targets.

Work closely with the inventory team to make sure shelves are stocked and ready to sell.

Ensure top-notch visual merchandising—from clean displays to effective promotional signage.

Partner with the marketing team to roll out fun and effective in-store campaigns.

Support the implementation of high customer service standards (think: happy, helpful, and memorable experiences).

Help manage escalated customer issues across both physical stores and platforms like WhatsApp.

Staying On Top of the Cash Game

Ensure strong cash handling procedures and accurate reporting.

Work with the finance team on reconciliations and audits.

Supporting Growth and New Store Launches

Be part of exciting new store openings—from scouting spots to supporting launch-day logistics.

Coordinate with various teams to get new locations up and running without a hitch

Job Requirements

Bachelor’s degree in Business, Retail Management, or a related field.

3–5 years of experience in a retail operations role, preferably with exposure to multi-store management.

A people person with great communication and leadership skills.

Strong in planning and execution—you love turning ideas into results.

Analytical, organized, and good with data (Excel and retail systems are your jam).

Ready to travel and visit stores when needed—you know that the magic happens on the ground

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Retail Operations Executive? Do you have experience in a sales role? Do you possess or have access to your own transportation? Are you willing to travel for this role when required?

What can I earn as a Retail Operations Executive