Retail Media Operations & Solutions Lead

foodpanda; Kuala Lumpur; On-site; MYR 350,000 - 550,000; Full time

Job summary

foodpanda is seeking a Head of Retail Media Ad Operations & Solutions to lead and scale the operational and solutions capabilities behind our Retail Media business across 3 brands, including foodpanda, foodora and Yemeksepeti. The role sits at the intersection of commercial, operations, product and strategy, ensuring campaigns are sold, activated, measured and scaled.

You will own regional Ad Operations framework, set standards, processes, tools and governance, while acting as a senior solutions

Qualifications

• 10+ years in digital advertising, Ad Operations, or Retail Media.
• Experience leading Ad Operations or advertising solutions in a digital platform or network.
• Strong understanding of programmatic, onsite and offsite media, measurement and reporting.
• Hands-on with ad tech and campaign workflows, capable of engaging with both commercial and technical stakeholders.
• Experience scaling operations across markets and teams.
• Ability to translate advertiser requirements into scalable solutions.
• Experience partnering with Product and Tech to develop or improve products.

Responsibilities

• Lead the regional Ad Operations strategy, standards, and governance across markets.
• Define processes, SLAs, quality standards and governance for campaign delivery.
• Build scalable advertising solutions and frameworks for multi-market campaigns.
• Bridge Retail Media commercial teams with Product, Tech and Data to define product needs.
• Drive operational readiness for new product launches and campaigns.
• Establish visibility into campaign performance and operational health across markets.
• Strengthen measurement and reporting with Data, Product and Analytics teams.
• Establish an AdOps Centre of Excellence with playbooks and best practices.
• Collaborate with local and regional teams to support business growth.

Skills

Digital advertising

Ad Operations leadership

Programmatic

Stakeholder management

English fluency

Cross-functional leadership

Operational scaling

Measurement & reporting

Product & Tech liaison

Strategic partnerships

Tools

Advertising technology

Job description

foodpanda is seeking a Head of Retail Media Ad Operations & Solutions to lead and scale the operational and solutions capabilities behind our Retail Media business across 3 brands, including foodpanda, foodora and Yemeksepeti. The role sits at the intersection of commercial, operations, product and strategy, ensuring campaigns are sold, activated, measured and scaled.

You will own regional Ad Operations framework, set standards, processes, tools and governance, while acting as a senior solutions