Retail Manager

Jungle House; Kuching; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player in the retail sector is seeking a dynamic Retail Manager to lead store operations and drive sales performance. This role involves overseeing daily operations, fostering a customer-centric culture, and implementing strategies to enhance customer satisfaction. The ideal candidate will possess strong leadership skills, a solid understanding of sales techniques, and effective communication abilities. This is an exciting opportunity to join a vibrant team and contribute to the growth and success of the store while enjoying various career development opportunities and attractive benefits.

Benefits

Job training and development

Wide Career Opportunities

Attractive Incentive and Commission

Annual & Company Bonuses

Complimentary Honey Beverage

EPF and SOCSO provided

Salary increment

Team building retreat

Annual dinner

Qualifications

• Minimum 2 years of experience as a retail manager or in a relevant role.
• Strong leadership and management skills are essential.

Responsibilities

• Drive store performance to achieve sales targets and profitability goals.
• Recruit, train, and mentor staff to build a motivated team.

Skills

Leadership Skills

Communication Skills

Sales Techniques

Inventory Management

Problem Solving

Education

Diploma or equivalent

Bachelor's Degree

Job description

Job Responsibility

1. Drive and monitor overall store performance to achieve sales targets and profitability goals.
2. Oversee daily store operations, ensuring efficiency in inventory management, manpower planning, and product quality control.
3. Foster a customer-centric culture by leading the team to deliver outstanding service and ensuring high levels of customer satisfaction.
4. Analyse store performance metrics and implement action plans to improve results in alignment with company objectives.
5. Recruit, train, mentor, and evaluate store staff to build a high-performing and motivated team.
6. Maintain store standards, including cleanliness, visual merchandising, and compliance with company policies and procedures.
7. Handle customer inquiries, feedback, and complaints professionally and efficiently to enhance the customer experience.
8. Ensure adherence to safety, security, and operational procedures at all times.
9. Collaborate with upper management and other departments to execute marketing initiatives, promotions, and business strategies effectively.
10. Prepare and submit regular reports on sales, inventory, staffing, and other operational matters.

Job Requirements

1. Minimum 2 years of working experience as retail manager or any relevant experiences preferred.
2. Diploma or equivalent; Bachelor's Degree preferred.
3. Strong leadership and management skills.
4. Good understanding of sales techniques, visual merchandising, and inventory management.
5. Effective communication skills, both written and verbal, are important for interacting with staff, customers, and higher-level management.
6. The ability to identify and address operational challenges and make decisions that benefit the store and its customers.
7. Discipline, energetic, positive and responsible attitude.
8. Good command of English and Bahasa Malaysia. Ability to speak Mandarin is an added advantage.
9. Able to work shifts, weekends, and Public Holidays. (6 days per week)

Job Benefits

1. Salary up to RM6000.
2. Provide Job training and development.
3. Wide Career Opportunities.
4. Attractive Incentive and Commission.
5. Annual & Company Bonuses.
6. Complimentary Honey Beverage.
7. EPF and SOCSO provided.
8. Salary increment.
9. Team building retreat.
10. Annual dinner.