Retail Management Manager/Assistant Manager

DTL Malaysia Sdn Bhd; Selangor; On-site; MYR 48,000 - 72,000; Full time

Job summary

DTL Malaysia Sdn Bhd is seeking an experienced retail operations manager to oversee store activities and maximize profitability. The candidate will manage retail outlet operations, ensuring alignment with company standards while achieving sales targets. Applicants should have significant experience in retail marketing management, proven leadership abilities, and fluency in English and Bahasa Malaysia, with Mandarin being an advantage. This role includes competitive benefits and a dynamic working environment.

Benefits

Medical benefits and annual check-ups

Monthly team-building activities

Staff discounts on all products

Performance bonus and yearly salary increment

13th-month salary package

Annual leave and public holidays observed

Festival celebration packs for major festivals

Quarterly employee awards

Qualifications

• 3-5 years relevant experience in retail marketing management and brand store management.
• Proven experience in a managerial role like area manager or store manager.
• Experience in mobile phone industry or chain stores preferred.

Responsibilities

• Oversee retail outlet operations and achieve sales targets.
• Coordinate with HQ to implement store strategies and monitor operations.
• Conduct market research and develop sales policies.

Skills

People Management

Decision Making

Retail Marketing Management

Sales Strategy

Communication

Education

University Degree or Above

Job description

Based on retail and exclusive market situations in Malaysia, develop related store strategies, target planning, and implementation management.

Cooperate with HQ to launch and fully execute operational tasks, monitor the status to ensure quality and efficiency, including data review, store operation standards, etc.

Responsible for overseeing retail outlet operations, achieving sales targets and profitability, minimizing operating expenses, and implementing sales strategies.

Ensure store displays and layouts align with HQ requirements, establish clear communication, utilize guidelines, and conduct regular audits.

Facilitate and support communication between stores and HQ to ensure smooth operations.

Promote retail excellence by resolving retail needs and taking immediate follow-up actions.

Assist in negotiations with landlords and mall management to secure optimal locations for new outlets or lease renewals.

Conduct market research and competitor analysis for management review.

Develop sales policies and operational standards for the exclusive store channel, leading the team to achieve store expansion targets and profits.

Based on sales and store situations, coordinate with other departments to improve sales, training, activities, stock, and marketing promotions.

Analyze costs and develop related strategies to ensure investment ROI.

Provide data and reports as required.

Perform other duties as assigned.

Job Requirements:

Candidate must possess a university degree or above (modifiable according to relevant standards).

At least 3-5 years of relevant experience in retail marketing management and brand store management.

Proven experience as an area manager, store manager, assistant manager, or similar managerial role.

Strong understanding of optimizing store operations and success standards.

Track record of success in regional sales roles.

Strong people management, motivation, and decision-making skills.

Independent, resourceful, performance-oriented, self-motivated, service-oriented, and able to interact with all levels of people.

Excellent organizational and leadership abilities.

Experience in the mobile phone industry or chain stores is preferred, with a strong understanding of the retail industry/brand.

Excellent communication, coordination, learning, and cross-department collaboration skills.

Well spoken and written in English and Bahasa Malaysia; fluency in Mandarin is an advantage.

Frequent travel is required (nationwide).

Performance bonus and yearly salary increment (based on performance and company profit).

13th-month salary package.

Enjoy a fun, dynamic, and flexible working environment.

Medical benefits and annual check-ups.

Annual leave and public holidays observed.

EPF/Socso/EIS contributions.

Monthly team-building activities, annual dinners, and monthly birthday celebrations.

Staff discounts on all realme products.

Festival celebration packs/mini hampers for major festivals.

Quarterly employee and team awards (realme products or cash).

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