Retail Facilities Technician – Field Ops & Maintenance

JLL; Kangar; On-site; MYR 39,000 - 61,000; Full time

Job summary

JLL is seeking a Retail Technician to install, maintain, and repair technical equipment and displays in a retail environment. You will diagnose issues, perform break-fix repairs, and assist customers at multiple store locations within Kangar and surrounding areas.

The role requires strong technical aptitude, good communication, and the ability to travel between sites with a valid driver's license. Shifts include weekends and public holidays as needed.

Qualifications

• Vocational Certificate/Diploma in Engineering studies.
• Minimum 3 years’ experience in facilities management or building operations with knowledge of maintenance and services.
• Customer oriented, a team player, able to work independently and good interpersonal & leadership skills.
• Able to work under pressure and in a fast changing environment.
• Fluent in Bahasa Malaysia and English.
• Willing to work on shifts/public holidays/weekends.

Responsibilities

• Install, assemble, and maintain technical equipment, fixtures, and displays, including electronic devices, lighting, and promotional signage.
• Diagnose and repair faulty equipment, troubleshoot technical issues, and replace worn or broken components to prevent future incidents.
• Provide on-site assistance to customers and store staff by helping them understand and operate the equipment.
• Manage the inventory of spare parts and supplies, and keep accurate records of all maintenance activities, repairs, and installations.
• Follow safety protocols and guidelines while performing tasks and maintain a clean and safe work area.
• Interact with Preventive/Corrective Maintenance vendors and monitor their work, sign service reports and perform quality check.
• Manage few retails within the 15km radius area. Often required for traveling between different retail locations.

Skills

Technical Aptitude

Problem-Solving

Customer Service

Attention to Detail

Physical Fitness

Flexibility

Basic Computer Skills

Driver's License B2 and D

Education

Vocational Certificate/Diploma in Engineering studies

Job description

JLL is seeking a Retail Technician to install, maintain, and repair technical equipment and displays in a retail environment. You will diagnose issues, perform break-fix repairs, and assist customers at multiple store locations within Kangar and surrounding areas.

The role requires strong technical aptitude, good communication, and the ability to travel between sites with a valid driver's license. Shifts include weekends and public holidays as needed.