Retail Expert (Contract - Selangor & Kuala Lumpur)

CelcomDigi; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in Malaysia's telecommunications sector seeks a retail sales associate to deliver exceptional customer experiences and achieve sales targets. The candidate will be responsible for product demonstrations, managing customer inquiries, and participating in promotional events. Ideal candidates are driven, customer-focused, and possess strong interpersonal skills.

Benefits

Enhanced EPF

Staff connectivity plans

Medical & insurance coverage

24/7 learning platforms

Maternity and paternity leave

Mental wellbeing initiatives

Qualifications

• Minimum two years in Telco or retail industries preferred.
• Excellent communication skills in English and Mandarin is an advantage.
• Customer-obsessed with strong sales focus.

Responsibilities

• Conduct product demonstrations and execute retail operations activities.
• Engage with customers to convert sales opportunities.
• Handle inquiries and ensure maximum customer satisfaction.

Skills

Interpersonal skills

Communication skills

Customer service

Sales techniques

Tech-savvy

Education

Higher Secondary / STPM / Professional Certificate / Diploma / Degree

Job description

Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

JOB SUMMARY

• Focused and performance-oriented to deliver high standards of sales & customer experience as per Customer Service and Experience (CSE) strategy and business model.

ACCOUNTABILITIES

• Conduct product demonstrations and execute retail operations activities, applying effective sales techniques to understand customer needs and promote relevant products and services, including sales, servicing, and administration at outlets, in compliance with guidelines, policies, procedures, and SLAs.
• Create conversations and engage with customers to convert into sales opportunities (postpaid/prepaid registrations, devices, VAS, accessories, etc.).
• Stay result-driven, up-to-date with product features, and maintain high standards for retail outlet appearance.
• Handle customer inquiries and requests professionally and accurately by applying good knowledge of tools, policies, and processes, and adhere to service guidelines and mannerism standards.
• Aim to achieve a high Net Promoter Score (NPS) by providing exceptional service, advisory, product ownership, and after-sales support.
• Resolve customer inquiries and complaints promptly to ensure maximum satisfaction and take ownership of issues.
• Participate in special events or outside sales activities, such as device launches, and implement departmental improvement initiatives at the outlet level.
• Provide continuous feedback to Retail Managers for operational improvements.
• Maintain transaction accuracy to meet KPIs, increasing customer trust and satisfaction.
• Perform other duties as directed by superiors and execute departmental improvement initiatives.

JOB REQUIREMENTS

• Higher Secondary / STPM / Professional Certificate / Diploma / Degree or equivalent.
• Minimum two (2) years relevant experience in Telco or retail industries preferred; experience in product demonstrations is a plus.
• Customer-obsessed, passionate about sales, with a competitive spirit and strong interpersonal skills.
• Tech-savvy and computer literate.
• Excellent communication skills in English; Mandarin speaking is an advantage.
• Positive, passionate, collaborative, creative, self-starter, able to perform under pressure, team player, with leadership qualities.

Additional Information

Applicants will be asked questions regarding their retail experience, right to work in Malaysia, language skills, salary expectations, and customer service background.

CelcomDigi is Malaysia’s largest mobile network operator with over 20.4 million users. The company leverages its extensive network, distribution points, innovative digital products, and superior customer experience, driven by over 3,800 industry experts. Its ambitions include advancing the nation, inspiring society, and leading in inclusion and ESG practices.

Perks and benefits include enhanced EPF, staff connectivity & home fibre plans, medical & insurance coverage, 24/7 learning platforms, maternity and paternity leave, and mental wellbeing initiatives.