Retail Expert

Menara Maxis; Seremban; On-site; MYR 56,000 - 89,000; Full time

Job summary

Menara Maxis in Malaysia is seeking a Store Operations role to support the Head of Management Control (HoMC) in achieving sales and service targets. The position involves daily store management, inventory controls, cash handling, and strict adherence to SOPs while ensuring a smooth customer journey.

You will coach the store team to maintain high performance and resolve customer issues effectively. You will deputise for the HoMC when necessary and assist in monitoring store metrics and reporting

Qualifications

• Assist HoMC in meeting and exceeding store sales and service targets.
• Support daily store operations including inventory, cash handling, and SOP compliance.
• Coach, motivate and supervise the store team to foster high performance.
• Manage customer journey through traffic flow, store presentation and issue resolution.
• Act as second-in-command and deputise for HoMC when absent.
• Monitor and report store performance metrics to the HoMC.

Skills

Store operations

Customer service

Team leadership

Job description

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Principal Accountabilities:

• Assist the HoMC in executing plans to meet and exceed store sales and service targets.
• Support the management of daily store operations, including inventory, cash handling, and compliance with all SOPs.
• Assist the HoMC in coaching, motivating, and supervising the store team to foster a high-performance culture.
• Help ensure a smooth customer journey by managing traffic flow, store presentation, and resolving customer issues.
• Act as the second-in-command and deputise for the HoMC in their absence to ensure continuity of store management.
• Help monitor and report on store performance metrics to the HoMC.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Tomorrow Begins Today

We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today, as we make aspiration achievable today with reliable connectivity and simple experiences. We deeply believe that the key element to our success has always been our people. Our #SimplyMaxis culture encompasses four values which are ‘Keep It Simple’, ‘Focus On Real Customer Needs’, ‘Go For Gold’, and ‘Celebrate Winning Together’. Watch these videos and hear from our people who live and breathe our #SimplyMaxis culture.