Retail Expert

Menara Maxis; Malaysia; On-site; MYR 56,000 - 100,000; Full time

Job summary

Menara Maxis in Malaysia seeks a dedicated professional to support store leadership, drive sales targets, and manage daily store operations with focus on inventory, cash handling, and SOP compliance.

You will coach and supervise the store team, enhance the customer journey, and stand in for the HoMC when needed to ensure continuous store performance and exceptional service.

Qualifications

• Assist HoMC in executing plans to meet and exceed store sales and service targets.
• Support management of daily store operations, including inventory, cash handling, and SOP compliance.
• Assist HoMC in coaching, motivating, and supervising the store team to foster a high-performance culture.
• Help ensure a smooth customer journey by managing traffic flow, store presentation, and resolving customer issues.
• Act as the second-in-command and deputise for the HoMC in their absence to ensure continuity of store management.
• Help monitor and report on store performance metrics to the HoMC.

Responsibilities

• Assist HoMC in executing plans to meet and exceed store sales and service targets.
• Support daily store operations, including inventory control and cash handling.
• Coach and supervise the store team to maintain high performance.
• Manage customer flow, store presentation and issue resolution.
• Deputise for HoMC in their absence to ensure continuity.
• Monitor store performance metrics and report to HoMC.

Skills

Store operations

Coaching

Team supervision

Customer service

Inventory management

SOP compliance

Job description

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Principal Accountabilities:

• Assist the HoMC in executing plans to meet and exceed store sales and service targets.
• Support the management of daily store operations, including inventory, cash handling, and compliance with all SOPs.
• Assist the HoMC in coaching, motivating, and supervising the store team to foster a high-performance culture.
• Help ensure a smooth customer journey by managing traffic flow, store presentation, and resolving customer issues.
• Act as the second-in-command and deputise for the HoMC in their absence to ensure continuity of store management.
• Help monitor and report on store performance metrics to the HoMC.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Tomorrow Begins Today

We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today, as we make aspiration achievable today with reliable connectivity and simple experiences. We deeply believe that the key element to our success has always been our people. Our #SimplyMaxis culture encompasses four values which are ‘Keep It Simple’, ‘Focus On Real Customer Needs’, ‘Go For Gold’, and ‘Celebrate Winning Together’. Watch these videos and hear from our people who live and breathe our #SimplyMaxis culture.