Retail Executive/ Management Trainee

Bake With Yen; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company specializes in baking ingredients is seeking a Management Executive to enhance outlet performance and manage retail operations. The role involves overseeing daily operations, ensuring excellent customer service, and maintaining staff development to achieve sales targets. Candidates should possess relevant qualifications, a strong customer service mindset, and experience in retail management.

Qualifications

• Experience as a Management Executive or in a similar role.
• Strong understanding of retail operations and customer service.
• Ability to train and manage staff effectively.

Responsibilities

• Oversee daily operations and improve sales performance.
• Assist in managing staffing and ensuring compliance with company policies.
• Handle customer enquiries and complaints to ensure satisfaction.

Skills

Leadership

Customer Service

Sales Management

Inventory Management

Education

Relevant qualification in management or business administration

Job description

· To carry out day to day operations and improve outlet’s performance in term of sales revenue, cost control, customer’s awareness and staff development

· To lead & assist SM in manage and prevail retail operation functions and performances; involving duties in supervisory, opening and closing of store, cash handling of daily sales, merchandising restocking, administration, and stock receipt reports as well in sales reports

· Assist in controlling outlet’s operating expenses and billings

· Communicate and coordinate with other departments and PICs in ensuring the smooth execution and high level of quality for all operation activities of outlet

· Assisting SM/SIC on overall retail operation

· Maintain all necessary documentation

· Identifies, recommends, and implements systems to minimize loss of merchandise, money, or company assets and reports to relevant person in charge

· Ensure & maintain low shrinkage as per KPI

Sales and Marketing

· Assist in monitoring outlet’s sales performance and drive the team to achieve the sales target

· Ensure pricing and display of merchandise items are correctly label and up to Company’s standard practice

· Able to understand the process of disposal and return of damaged stocks

· Monitor and handling of housekeeping and the ordering process of outlets’s stocks

· Planning, coordination, recording and process control of incoming & outgoing stock; including preparation of stock report, stock conditions and expiry details

Talent Acquisition & Management

· Ensure sufficient manpower for outlet by working actively alongside with HR on recruitment

· Scheduling and planning for sufficient manpower for daily operation

· Oversee the staff’s activities and work performance within their assigned area

· Assist in providing on-the job training for new and existing staff as required

Administration & Ad-hoc

· Ensure compliance with Company’s policies and operational guidelines

· Report to SM/SIC on progress and issues

· To ensure good housekeeping, cleanliness, tidiness and effective display of merchandise and outlet as a whole

Customer Service

· Ensure high levels of customer satisfaction through excellent services; mastering product knowledge; actively involved in handling customer’s enquiries, complaints and issues

· Provide solution to customers

Ad-Hoc Task

· Participate in any ad-hoc projects/tasks as assigned by the management

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Management Executive? Do you have customer service experience? Do you have recovery / retention experience? Do you have professional housekeeping experience?

Retail & Consumer Products 101-1,000 employees

About The Company

WE PROVIDE YOU WITH QUALITY PRODUCTS AT COMPETITIVE PRICES.

Bake With Yen specializes in the manufacture, supply & distribution and retail of baking ingredients, premixes, accessories and tools.

We are passionate about what we do, we produce our own baking products under the brand Bake With Yen and in-house brands such as Butteria, Butterich, Cottura, Good Earth and Mama Lena in accordance with the HACCP Based Food Safety System and MeSTI and over 300 of our products are HALAL certified by JAKIM.

At the same time we continuously searching for new and innovative products around the world to bring the best in quality at affordable prices to cater to home baking enthusiasts, professional chefs and food businesses.

Opening its first retail store in 1987 at Taman Tun Dr. Ismail, Kuala Lumpur, Bake With Yen now is the leading baking ingredients retail stores in Malaysia with 89 retail stores in Malaysia and counting.

We also offer baking classes for all skill levels at selected retail stores with the aim to share the latest recipes and baking techniques within the baking-sphere. In addition, we established a dedicated Food Service team in 2018 to meet the ever-growing needs of food and beverage business.

So come in and shop for your baking needs!

About The Company

WE PROVIDE YOU WITH QUALITY PRODUCTS AT COMPETITIVE PRICES.

Bake With Yen specializes in the manufacture, supply & distribution and retail of baking ingredients, premixes, accessories and tools.

We are passionate about what we do, we produce our own baking products under the brand Bake With Yen and in-house brands such as Butteria, Butterich, Cottura, Good Earth and Mama Lena in accordance with the HACCP Based Food Safety System and MeSTI and over 300 of our products are HALAL certified by JAKIM.

At the same time we continuously searching for new and innovative products around the world to bring the best in quality at affordable prices to cater to home baking enthusiasts, professional chefs and food businesses.

Opening its first retail store in 1987 at Taman Tun Dr. Ismail, Kuala Lumpur, Bake With Yen now is the leading baking ingredients retail stores in Malaysia with 89 retail stores in Malaysia and counting.

We also offer baking classes for all skill levels at selected retail stores with the aim to share the latest recipes and baking techniques within the baking-sphere. In addition, we established a dedicated Food Service team in 2018 to meet the ever-growing needs of food and beverage business.

So come in and shop for your baking needs!

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

What can I earn as a Management Executive