Retail Executive

CollectCo; Kuala Lumpur; On-site; MYR 20,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Associate to join their team. This role involves assisting customers with parcel services, managing cash transactions, and ensuring smooth store operations. Ideal candidates will possess strong communication and problem-solving skills, with a knack for multitasking in a dynamic environment. You will be trained in the necessary systems and procedures, making this an excellent opportunity for those looking to grow in the logistics and customer service sectors. If you thrive in a fast-paced setting and enjoy helping others, this position is perfect for you.

Benefits

Training Provided

Allowance Provided

Qualifications

• Prior experience in retail, logistics, or customer service is an advantage.
• Basic computer skills and familiarity with POS systems required.

Responsibilities

• Assist customers with parcel drop-offs and inquiries efficiently.
• Manage payments for parcel services and reconcile transactions.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Cash Handling

Multitasking

Education

Experience in Retail or Logistics

Basic Computer Skills

Tools

POS Systems

Parcel Tracking Software

Job description

Job Responsibility

Key Responsibilities

1. Customer Service: Assist customers with parcel drop-offs, pick-ups, and inquiries efficiently and professionally.
2. Parcel Management: Ensure accurate scanning, tagging, and tracking of incoming and outgoing parcels.
3. Cash Handling & POS Operations: Manage payments for parcel services, issue receipts, and reconcile transactions at the end of the day.
4. Store Operations: Maintain a clean and organized parcel collection area, ensuring all operations run smoothly.
5. Problem Resolution: Handle customer complaints or issues related to lost, delayed, or damaged parcels, coordinating with logistics partners for resolutions.
6. Reporting & Inventory: Keep records of daily parcel transactions, report discrepancies, and manage stock levels of packaging materials.
7. Compliance & Safety: Adhere to company policies and ensure parcels are handled following standard safety and security procedures.

Requirements

Job Requirements

1. Prior experience in retail, logistics, or customer service is an advantage.
2. Basic computer skills and familiarity with POS systems and parcel tracking software.
3. Strong communication and problem-solving skills.
4. Ability to work independently and multitask in a fast-paced environment.
5. Comfortable handling cash transactions and daily reconciliations.
6. Physically able to handle light to moderate lifting of parcels.
7. Willing to work flexible shifts, weekends, and public holidays when required.

Job Benefits

1. Training Provided
2. Allowance Provided