Retail Department Leader/Department Assistant (KKV Melaka Banda Hilir)

KKV Supply Chain Sdn. Bhd.; Johor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in the retail sector seeks a Department Leader/Assistant to oversee operations, sales performance, and staff management. The successful candidate should possess strong leadership skills and retail management experience, demonstrating a proven ability to enhance performance and optimize store operations. Located in Melaka, this role requires flexibility and the ability to adapt to shifting demands in a fast-paced environment.

Qualifications

• 2-3 years of experience in retail store management preferred.
• Experience leading at least 3 store crews, especially in FMCG.
• Familiar with retail operations and strong analytical skills.

Responsibilities

• Oversee sales performance and manage staff rosters.
• Supervise outlet staff and ensure safe operations.
• Conduct training and manage staff feedback.

Skills

Sales Management

Operational Management

Product Management

Merchandising

Financial Management

Employee Management

Good Communication

Strong Analytical Skills

Tools

Office Software

Job description

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Department Leader/Assistant - Preferable start work in July 2025 onwards

*Prefer short notice candidates

*No working visa sponsorship

Working location: Jln Merdeka, Banda Hilir, 75000 Melaka

Department Leader/Department Assistant

*The job title is subject to interview performance/outcome

Job Responsibilities

1. Sales Management:

• Follow up on sales turnover indicators set by the store manager
• Manage staff duty roster and performance tracking
• Analyze sales data and plan strategic improvements, paying attention to market trends of competitive products

2. Operation Management

• Supervise outlet staff to execute front store and storeroom management according to standards
• Report emergencies to the store manager and handle incidents flexibly to ensure safe operations

3. Product Management

• Responsible for daily inventory and expiry date management
• Manage product loss according to company standards
• Analyze product category performance to plan improvements and increase sales

4. Merchandising / Product Display Management

• Familiar with display standards, provide guidance, and be familiar with merchandising and display systems
• Follow VCM diagrams to inspect and enhance store displays

5. Training Management

• Conduct service training for outlet staff
• Manage customer service feedback and provide service guidance
• Ensure standardized store operations

6. Financial Management

• Manage daily cash safety and conduct internal self-examinations
• Ensure financial compliance of the store

7. Employee Management

• Assist in recruitment of outlet staff
• Onboard new staff and provide training
• Manage team members effectively

Requirements

• 2-3 years of experience in retail store management preferred
• Experience leading at least 3 store crews or in FMCG/fast retailing
• Familiar with retail operations, merchandising, manpower, and store management
• Proficient in office software and strong analytical skills
• Good communication, coordination, team spirit, and execution skills
• Flexible with regional deployment
• Align with company culture and values
• Willing to work on weekends/6 days with rotating shifts (3 shifts)
• Willing to travel to Kuala Lumpur for training

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