Retail Consultant - Aesop Gurney Plaza

Aesop; George Town; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading skincare retailer is seeking a full-time Retail Consultant in Penang. The role involves engaging with customers, guiding them to suitable products, and delivering exceptional service in a team-oriented environment. Ideal candidates will have customer service experience and strong communication skills. Join a creative workplace that values diversity and inclusion.

Qualifications

• Experience in customer service roles.
• Proven sales abilities and teamwork skills.
• Strong interpersonal skills with empathy.
• Curiosity and willingness to understand diverse perspectives.
• Knowledge of skin care is an advantage.

Responsibilities

• Engage and guide customers to relevant products.
• Deliver exceptional customer experiences.
• Work collaboratively within the team.

Skills

Customer service experience

Effective selling skills

Team participation

Empathy in interpersonal relationships

Strong communication skills

Problem-solving skills

Knowledge of skin care

Knowledge of hair care

Job description

Role purpose

As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.

What We Are Looking For

• Experience operating within a customer service role or environment
• Effective selling skills and the ability to drive commercial outcomes
• History of successfully participating in and contributing to a team
• Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
• Strong communication and problem-solving skills
• Working knowledge of skin care and skin care industry (advantageous)
• Knowledge of hair care, body care, fragrance and home categories (advantageous)

This position is full time and operates an on-site working pattern in our newly relocated store at Gurney Plaza, Penang.

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation.

#LI-Onsite