Retail Chief Operating Officer (COO)

Private Advertiser; Kedah; On-site; MYR 300,000 - 400,000; Full time

Job summary

Un annonceur privé recherche un Chief Operating Officer pour diriger la gestion stratégique et opérationnelle des actifs commerciaux. Ce rôle inclut la supervision des performances de leasing, l'optimisation des revenus et la gestion des opérations de détail pour assurer un environnement commercial rentable.

Qualifications

• 12-15 ans d'expérience en leasing et opérations de détail avec au moins 5 ans dans un rôle exécutif.
• Succès prouvé dans la gestion de portefeuilles de leasing et performance commerciale.
• Maîtrise de l'anglais et de la langue malaise ; le mandarin est un atout.

Responsibilities

• Diriger toutes les opérations de leasing et commerciales dans les centres commerciaux.
• Développer et mettre en œuvre des plans stratégiques pour la mixité des locataires.
• Superviser les opérations quotidiennes des propriétés de détail.

Skills

Leadership

Négociation

Planification stratégique

Gestion des parties prenantes

Acuité financière

Education

Baccalauréat ou Master en Immobilier, Gestion d'Entreprise ou domaine connexe

Job description

The Retail COO will lead the strategic and operational management of all commercial retail assets, including malls, shop lots, and mixed-use developments. This role is responsible for driving leasing performance, optimizing revenue, managing retail operations, and aligning commercial initiatives with overall business goals. The COO will oversee cross-functional teams to ensure a profitable, high-performing, and community-centric retail environment.

Key Responsibilities:

1. Lead all leasing, rental, and commercial operations across malls, shop lots, and retail spaces.
2. Develop and implement strategic plans for tenant mix, space utilization, and long-term revenue growth.
3. Drive leasing performance by setting rental strategies, negotiating key lease agreements, and ensuring timely contract closures.
4. Oversee the day-to-day operations of retail properties to ensure functionality, compliance, customer experience, and profitability.
5. Build and maintain strong relationships with anchor tenants, key brands, and leasing agents to enhance tenancy quality and retention.
6. Monitor market trends and competitor activity to proactively refine leasing and positioning strategies.
7. Lead annual budgeting, forecasting, and financial planning for all commercial and leasing functions.
8. Ensure alignment between retail business strategy, mall development plans, and company growth objectives.
9. Provide leadership and direction to leasing, property, and mall management teams, ensuring performance accountability and operational excellence.

Location: Based in the Northern region (Amanjaya Mall and KangarJayaMall)

Job Requirements:

1. Bachelor’s or Master’s degree in Real Estate, Business Management, or related field.
2. Minimum 12–15 years of experience in retail/mall leasing and operations, with at least 5 years in a top executive role.
3. Proven success in managing leasing portfolios and driving commercial performance.
4. Strong leadership, financial acumen, and stakeholder management skills.
5. Familiarity with retail market dynamics in the Northern Region.
6. Excellent negotiation, communication, and strategic planning capabilities.
7. Fluency in English and Bahasa Malaysia; Mandarin is an added advantage.

Application Process:

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• Which of the following statements best describes your right to work in Malaysia?
• What’s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a chief operation officer?
• How many years' experience do you have with forecasting for businesses?
• How many years of business management experience do you have?

Include any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

Additional Information:

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