Senior Associate - Purchase to Pay

DHL Germany; Kuala Lumpur; On-site; MYR 24,000 - 48,000; Full time

Job summary

An established industry player seeks a passionate individual to join their Insanely Centric Team as a Certified International Specialist. This role is pivotal in managing customer-focused services, generating proposals, and maintaining strong relationships with clients. You will be part of a dynamic international environment, where your creativity and resourcefulness will shine. With a commitment to improving lives through connectivity, this position offers strong career support and a vibrant culture. If you are ready to make a difference and tackle diverse challenges, this opportunity is perfect for you.

Benefits

Strong career support

Great culture and colleagues

Multifarious benefit program

Qualifications

• 1-2 years of working experience in a customer-focused role.
• Exceptional creativity and relationship skills.

Responsibilities

• Manage and deliver customer-focused service to Retail customers.
• Generate proposals and perform follow-up calls to customers.

Skills

Customer Service

Relationship Building

Communication Skills

Networking

Education

Diploma in a related discipline

Job description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

• To manage and deliver customer-focused service to all Retail customers
• Generate and send proposals to customers
• Perform daily outbound calls to customers to follow up on quotations and proposals
• Guide customers on completing the proposal and obtaining relevant documents
• Open accounts for customers
• Onboard and guide customers on DHL e-Tools
• Perform follow-up calls within SLA to customers that have obtained quotations from the CS team
• Compile Retail data and present it to the Retail Manager
• Liaise with cross functions and partners on training-related topics
• Liaise with partners on commercial and operational updates
• Update Service Points data and operating hours
• Manage and review Google ratings for all Service Points
• Update Google postings when required
• Broadcast communications to Retail Service Points and Partners as directed by the Retail Manager
• Undertake any assignment/special project as determined by the Retail Manager

YOUR PROFILE

• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness, and empathy.
• Well-developed relationship skills and ability to network with multiple levels of an organization and other business units.
• Typically requires a Diploma in a related discipline and/or 1-2 years of working experience.

OUR OFFER

• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit program

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!