Retail Associate (Genting Highlands)

TipTopJob.com Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retailer is seeking passionate individuals to enhance customer loyalty and meet sales targets. Ideal candidates will have basic communication skills and some experience in a retail setting, focusing on customer service and effective merchandising to elevate the shopping experience.

Qualifications

• Preferably between 1-2 months working in a sports/fashion retail environment.

Responsibilities

• Execute Brand Customer Service standards to exceed customer expectations.
• Communicate product features and benefits to customers.
• Process merchandise deliveries quickly and effectively.

Skills

Basic numeracy

Literacy

Verbal communication skills

Job description

PURPOSE & IMPACT ON ORGANIZATION:

-Contribute to meeting or exceeding store sales and profit targets by:
-Passionately inspiring consumer loyalty to the Brand
-Effectively serving and selling to customers
-Diligently executing store operations


KEY RESPONSIBILITIES:

-Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them
-Execute the Brand Customer Service standards to meet or exceed customers’ expectations
-Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
-Use Seasonal Brand and product knowledge effectively during sales interactions
-Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand
-Adhere to all established policies and procedures
-Execute and maintain established Visual Merchandising and In-Store Communication standards
-Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
-Complete cash register transactions quickly and accurately
-Minimize loss in both, the stockroom and the sales floor
-Perform all store operations in a safe, effective and efficient manner
-Collaborate productively and respectfully with team members
-Complete all applicable training programs and effectively apply the learning on the job
-Seek coaching and learning opportunities to continually improve your performance


KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

-Retail Professional Competencies


MINIMUM QUALIFICATIONS:

-Preferably between 1-2 months working in a sports/fashion customer & commercial focused retail environment.
-Basic numeracy, literacy and verbal communication skills