Retail Associate

ana tomy®; Selayang Municipal Council; On-site; MYR 20,000 - 40,000; Full time

Job summary

Join a dynamic and innovative company dedicated to transforming the retail experience! As a Retail Associate, you will be the face of the brand, engaging with customers and providing exceptional service. Your role will involve educating customers about unique products, ensuring quality craftsmanship in personalized orders, and maintaining store presentation. This is an exciting opportunity to contribute to a growing business and be part of a team that values creativity and customer connection. If you are passionate about handcrafted quality and enjoy a fast-paced environment, we would love to have you on board!

Qualifications

• 1-2 years of retail experience with a passion for quality products.
• Bilingual communication skills preferred for engaging with customers.

Responsibilities

• Introduce customers to brand values and products.
• Deliver memorable experiences and manage store pick-up orders.

Skills

Retail Experience

Communication Skills

Customer Engagement

Attention to Detail

Problem-Solving Skills

Education

Minimum SPM or Diploma

Degree

Job description

Description

ana tomy is a direct-to-consumer, made-to-order stationery and lifestyle brand based in Malaysia.

Here at ana tomy, we’re all in, dedicated to our ambition to break from tradition. We create kickass customisation experiences and revolutionise the way we design products and interact with users.

If you are curious, creative, a true team player, and have a can-do mindset, join us now.

What's the role?

We are looking for a Retail Associate as our brand ambassador to build meaningful relationships with customers. The ideal candidate will represent the brand by providing support from the moment customers enter until they leave the store. You will inspire others through connection and education, be customer-focused, and passionate about our products. Your goal is to spread happiness as the face of our brand and a champion of our mission and values.

This is an exciting time to join as we build our core team to support future growth.

What will you do?

• Introduce and educate customers about our brand values and products
• Deliver a memorable experience to each customer in a uniquely ana tomy way
• Maintain product knowledge and assist in customizing products
• Assemble personalized products with quality craftsmanship
• Manage store pick-up orders ensuring timely delivery
• Handle requests related to orders, refunds, or exchanges
• Observe quality control for personalized orders
• Work with the e-commerce team to ensure smooth order fulfillment and logistics
• Manage stock levels and organize supplies
• Accurately record data in systems and spreadsheets
• Prioritize workload to meet deadlines
• Show up on time with a positive attitude
• Restock the sales floor as needed
• Maintain store cleanliness and presentation

Requirements

• 1-2 years of retail experience
• Minimum SPM or Diploma; degree is a plus
• Warm, energetic, and sincere communication skills
• Interest in engaging with customers and building relationships (bilingual preferred)
• Ability to learn and sell specialized products
• Passion for handcrafted, quality products
• Highly organized and process-driven
• Attention to detail and problem-solving skills
• Good communication and teamwork skills
• Proactive and motivated self-starter
• Ability to multitask and work cross-functionally
• Willingness to work in a fast-paced, entrepreneurial environment
• Interest in contributing to a growing business
• Open, honest communicator and team player
• Strategic, thorough, and detail-oriented
• Availability of at least five days per week, including weekends