Retail Assistant, Service Point (Multiple Locations, Selangor)

Shopee; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading e-commerce platform is looking for a Retail Assistant for multiple locations in Selangor. Responsibilities include assisting customers, managing parcel pick-ups, and maintaining a tidy reception area. Candidates with customer service experience and attention to detail are preferred. This full-time role offers a fixed-term contract with various benefits including KPI incentives.

Benefits

Fixed allowance

KPI Incentive

Overtime if required

EPF

Socso

Qualifications

• Experience in customer service or logistics is an advantage.
• Have prior working experience in retail or service point.

Responsibilities

• Welcome and assist customers in a friendly and professional manner.
• Monitor and ensure smooth operation and parcel pick-up procedures.
• Assist, sort & process inbound volume.

Skills

Customer service

Detail-oriented

Microsoft Office tools

Job description

Retail Assistant, Service Point (Multiple Locations, Selangor)

Working Arrangement: 6 working days, rotational day shift

Benefits: Fixed allowance, KPI Incentive, Overtime (if required), EPF, Socso

Employment type: Full-time & Fixed Term Contract

Job Description

Welcome and assist customers in a friendly and professional manner.

Ensure the reception area is tidy and well-stocked with necessary stationery and materials.

Service customers’ delivery, packing, and shipping needs efficiently.

Receive customer orders and coordinate with drivers for pick-up.

Monitor and ensure smooth operation and parcel pick-up procedures at the Drop-Off Point.

Assist, sort & process inbound volume and support drivers in parcel collection.

Ensure adherence to standard operating procedures at all times.

Perform other ad-hoc duties as required.

Decent knowledge of Microsoft Office tools

Detail-oriented, meticulous, and pleasant personality

Experience in customer service or logistics is an advantage

Have prior working experience in retail, service point or any similar nature

Application Questions

• What's your expected monthly basic salary?
• Do you have customer service experience?