Retail Assistant, Service Point (Melaka, Negeri Sembilan) - SPX Express

Shopee; Hang Tuah Jaya Municipal Council; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading e-commerce platform in Malaysia seeks dedicated individuals for their Operations team. Responsibilities include assisting customers, managing deliveries, and ensuring efficient operations at the Drop-Off Point. Ideal candidates should have customer service or logistics experience, be detail-oriented, and possess decent knowledge of Microsoft Office tools. This role offers a full-time position with benefits including fixed allowances and KPIs.

Benefits

Fixed allowance

KPI Incentive

Overtime (if required)

EPF

SOCSO

Qualifications

• Decent knowledge of Microsoft Office tools.
• Detail-oriented and meticulous personality.
• Experience in customer service or logistics is an advantage.

Responsibilities

• Welcome and assist customers in a friendly manner.
• Ensure the reception area is tidy and well-stocked.
• Service customers' delivery, packing, and shipping needs.
• Receive customer orders and coordinate with drivers.
• Monitor smooth operation at the Drop-Off Point.

Skills

Customer service experience

Knowledge of Microsoft Office

Attention to detail

Logistics experience

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyzes and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Details & Requirements

1. Working hours: 10am - 6:30pm / 1pm - 9pm
2. Working Arrangement: 6 working days, rotational day shift
3. Work location: Batu Berendam, Melaka Raya, Nilai, Bandar Seremban
4. Benefits: Fixed allowance, KPI Incentive, Overtime (if required), EPF, SOCSO
5. Employment type: Full-time & Fixed Term Contract

Job Description

• Welcome and assist customers in a friendly and professional manner.
• Ensure the reception area is tidy and well-stocked with necessary stationery and materials.
• Service customers’ delivery, packing, and shipping needs efficiently.
• Receive customer orders and coordinate with drivers for pick-up.
• Monitor and ensure smooth operation and parcel pick-up procedures at the Drop-Off Point.
• Assist, sort & process inbound volume and support drivers in parcel collection.
• Ensure adherence to standard operating procedures at all times.
• Perform other ad-hoc duties as required.

Essential Requirements

• Decent knowledge of Microsoft Office tools
• Detail-oriented, meticulous, and pleasant personality
• Experience in customer service or logistics is an advantage
• Have prior working experience in retail, service point or any similar nature