Retail Admin Executive

GMG; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global well-being company seeks a Retail Admin Executive to oversee administrative tasks within the retail operations. This role emphasizes maintaining operational efficiency, managing sales admin tasks, and ensuring exceptional customer service. Candidates should have a diploma/degree in business administration and at least three years of relevant experience.

Qualifications

• Minimum 3 years of related working experience.
• Proficient in Malay and English.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Assist the operation of the Retail administration team.
• Ensure that all data in the sales administration system is accurate and up-to-date.
• Attend to inquiries and complaints promptly.

Skills

Attention to detail

Organizational skills

Time management

Interpersonal skills

Multitasking

Education

Diploma / Degree in Business Admin

Tools

Relevant administrative software

Job description

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GMG is a global well-being company retailing, distributing, and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties, and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.

The role:

The Retail Admin Executive will be responsible for supporting the retail team by managing administrative tasks, ensuring efficient operation of retail activities, and maintaining excellent customer service standards. This role involves coordination with various departments, handling order processing, and maintaining accurate records.

Reporting to the General Manager, you will be responsible to:

• Assist the operation of Retail administration team;
• Ensure that all data in the sales administration system is accurate and up-to-date;
• Maintain up-to-date reports for management review, analyzing sales data, and providing insights for decision-making and sales admin operation strategy improvement;
• Ensure that all administration processes are carried out in accordance with standard procedures and requirements;
• Implement a proper filing system to ensure timely access and organization;
• Ensure adherence to the Standard Operating Procedures (SOP) for Retail Operation administration, including budget control processes;
• Attend to inquiries and complaints, taking appropriate actions to resolve issues promptly and ensure customer satisfaction;
• Prepare and/or compile reports as required;
• Attend any other tasks assigned by the Management.

Requirements:

• Candidates must possess at least a Diploma / Degree in Business Admin or equivalent.
• Minimum 3 years related working experience in a related field.
• Must be fluent in Malay & English.
• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Proficient in using relevant software and tools for administrative tasks.
• Ability to multitask and work under pressure in a fast-paced environment.
• Possess a good attitude, result-oriented, and a team player.
• Good interpersonal skills and able to work independently.
• Willing to travel (preferably have your own transport).