Retail

Brightstar Computer; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

Brightstar Computer is seeking a Retail Sales Associate to join their team in Kuala Lumpur. The successful candidate will provide exceptional customer service, assist with sales transactions, and maintain a well-organized store environment. This role requires strong communication skills and a willingness to learn about various products. Join a dynamic retail environment with opportunities for growth while engaging with a diverse customer base.

Benefits

Medical Claim

EPF, SOCSO, EIS

Staff Purchase

Dental Claim

Influenza Claim

Near MRT and Monorel Bukit Bintang

Qualifications

• Excellent customer service skills are paramount.
• Strong communication & product knowledge required.
• Retail experience preferred, multilingual is a plus.

Responsibilities

• Greeting and assisting customers on the sales floor.
• Operating cash register accurately and handling transactions.
• Maintaining store cleanliness, merchandising, and inventory.

Skills

Customer Service Excellence

Communication Skills

Product Knowledge

Sales Acumen

Attention To Detail

Teamwork

Reliability & Punctuality

Adaptability & Flexibility

Physical Stamina

Basic Math Skills

Education

SPM/high school diploma or equivalent

Tools

Point-of-Sale (POS) System

Basic Computer Skills

Job description

Job Responsibility

Got IT. When we talk about "retail job responsibilities," it's a broad category, so I'll outline the common duties for a Retail Sales Associate or Retail Assistant, as these are the most fundamental roles. For management or specialized roles, the responsibilities would be more extensive.

Here are the typical job responsibilities for a Retail Sales Associate:

I. Customer Service & Sales

Greeting Customers: Warmly welcome customers as they enter the store and approach them on the sales floor.

Assisting Customers: Actively listen to customer needs, answer questions about products, and help them find what they're looking for.

Product Knowledge: Learn and maintain knowledge of store products, features, benefits, and current promotions to effectively recommend items.

Making Sales: Guide customers through the purchasing process, suggest complementary items (cross-selling), or higher-value alternatives (upselling), and work towards achieving individual and store sales targets.

Handling Transactions: Operate the Point-of-Sale (POS) system (cash register) accurately to process sales, returns, exchanges, and gift cards, handling cash, credit cards, and other payment methods.

Resolving Issues: Address customer complaints or concerns professionally and efficiently, escalating complex issues to management when necessary.

II. Store Operations & Maintenance

Merchandising & Display: Arrange and replenish merchandise on shelves, racks, and displays according to store standards and planograms. Ensure displays are attractive, clean, and well-stocked.

Inventory Management (Basic): Assist with receiving new stock, checking inventory levels, and preparing items for the sales floor. May help with basic stock counts or identifying popular items.

Store Cleanliness & Organization: Maintain a tidy and organized sales floor, fitting rooms, and checkout areas. This includes dusting, sweeping, tidying shelves, and ensuring a pleasant shopping environment.

Pricing & Labeling: Ensure all merchandise is correctly priced and labeled, making adjustments as needed.

Security Awareness: Be vigilant about potential shoplifting and report suspicious activities to management.

III. Teamwork & Compliance

Collaboration: Work effectively with team members to achieve store goals, assist colleagues when needed, and contribute to a positive work environment.

Adhering to Policies: Follow all company policies and procedures regarding sales, returns, safety, security, and customer service.

Attending Meetings/Training: Participate in staff meetings, training sessions, and product knowledge updates to improve skills and stay informed.

Job Requirements

Retail jobs cover a wide range of roles, from sales associate to store manager, but they all share some common requirements. Here's a breakdown of what employers generally look for in retail:

I. Essential Skills & Qualities (for Most Retail Roles)

Customer Service Excellence: This is paramount. You need to be friendly, approachable, patient, and genuinely willing to help customers. This includes:

Greeting customers warmly.

Answering questions knowledgeably (or finding the answer).

Actively listening to understand customer needs.

Resolving complaints or issues calmly and effectively.

Making customers feel valued and appreciated.

Communication Skills

Verbal: Clearly explaining products, promotions, and policies.

Listening: Understanding what customers are asking for or what their concerns are.

Non-verbal: Smiling, making eye contact, and having welcoming body language.

Product Knowledge: Being able to learn about the products or services the store sells. Customers will ask questions, and you need to provide accurate information and recommendations.

Sales Acumen: While not always about aggressive selling, IT involves:

Identifying customer needs and suggesting suitable products.

Highlighting product benefits.

Potentially upselling (recommending a higher-value item) or cross-selling (recommending related items).

Contributing to sales targets.

Attention To Detail

Accurately handling transactions (cash, cards, returns).

Keeping displays neat and organized.

Ensuring correct pricing and labeling.

Following store procedures precisely.

Teamwork: Retail environments are often fast-paced and require collaboration. You'll need to work well with colleagues to keep the store running smoothly.

Reliability & Punctuality: Showing up on time for shifts, especially in a customer-facing role, is crucial.

Adaptability & Flexibility: Retail hours often include weekends, evenings, and holidays. You need to be able to adjust to changing schedules and busy periods.

Physical Stamina: Many retail jobs require standing for long periods, walking, bending, and occasionally lifting moderate weights (e.g., restocking shelves).

Basic Math Skills: For handling cash, making change, and understanding discounts.

II. Technical Skills (often Required)

Point-of-Sale (POS) System Proficiency: Operating cash registers, scanning items, processing payments, and handling returns/exchanges.

Basic Computer Skills: Familiarity with computers for tasks like looking up inventory, accessing product information, or using internal communication systems.

III. Desirable Qualifications & Experience (vary By Role/company)

Education: While some entry-level roles may only require a SPM/high school diploma or equivalent, some companies might prefer candidates with a diploma or degree in retail management, business, or a related field, especially for supervisory or management positions.

Previous Retail/Customer Service Experience: This is a big plus, even if it's just part-time. It shows you understand the environment and have basic customer interaction skills.

Specific Product Interest: For specialized retail stores (e.g., electronics, fashion, sports), an interest in or knowledge of their products can be a significant advantage.

Multilingual: In a diverse city like Kuala Lumpur, being able to speak multiple languages (e.g., Bahasa Malaysia, English, Mandarin, Tamil) is a huge asset for customer interaction

Job Benefits

• Medical Claim
• EPF, SOCSO, EIS
• STAFF PURCHASE
• DENTAL CLAIM
• INFLUENZA CLAIM
• NEAR MRT AND MONOREL BUKIT BINTANG