Restaurant Supervisor - Alila Bangsar Kuala Lumpur

Hyatt Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hospitality company is seeking a Restaurant Supervisor at Alila Bangsar Kuala Lumpur. This role involves overseeing daily operations, leading the service team, and ensuring exceptional guest experiences. Candidates should have supervisory experience in luxury dining, with strong leadership and service skills. The position offers an opportunity to enhance team performance and uphold the brand's excellence.

Qualifications

• Proven experience in a supervisory role within luxury hotel F&B or fine dining.
• Exceptional service skills and attention to detail.
• Knowledge of restaurant operations, including POS systems and reservations.

Responsibilities

• Take full ownership of daily restaurant operations.
• Lead and motivate the service team during shifts.
• Train and develop team members on Hyatt service standards.

Skills

Leadership skills

Exceptional service skills

Problem-solving skills

Attention to detail

Tools

POS systems

Job description

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

Join Our Team as a Restaurant Supervisor at Alila Bangsar Kuala Lumpur!

As a Restaurant Supervisor, you’ll be the backbone of our dining outlet’s daily operations, ensuring seamless service while mentoring the team to deliver Hyatt’s signature hospitality. Your hands-on leadership will elevate guest experiences and uphold the Alila brand’s excellence.

What You’ll Do

• Take full ownership of daily restaurant operations, ensuring smooth service from opening to closing
• Lead and motivate the service team during shifts, setting the standard for hospitality excellence
• Train and develop team members on Hyatt service standards, product knowledge, and upselling techniques
• Maintain impeccable cleanliness and organization throughout the dining area
• Resolve guest concerns promptly with professionalism and care
• Work closely with kitchen and bar teams to ensure seamless coordination
• Monitor inventory levels and assist with stock management
• Uphold all food safety, hygiene, and licensing regulations

Qualifications

What We’re Looking For

• Proven experience in a supervisory role within luxury hotel F&B or fine dining
• Natural leadership abilities with a passion for mentoring teams
• Exceptional service skills and attention to detail
• Strong problem-solving skills and ability to think on your feet
• Knowledge of restaurant operations, including POS systems and reservations
• Understanding of food safety standards (HACCP certification preferred)
• Flexibility to work various shifts, including weekends and holidays

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