Restaurant Supervisor

MFM Restaurants Sdn Bhd; Bandar Baru Bangi; On-site; MYR 30,000 - 40,000; Full time

Job summary

A local restaurant chain in Bandar Baru Bangi seeks a Restaurant Supervisor to ensure operational excellence and high-quality service. The ideal candidate possesses strong supervision and communication skills, with a minimum of 2 years of relevant experience. Responsibilities include overseeing daily operations, addressing guest concerns, and ensuring compliance with standards. Benefits include health insurance and opportunities for promotion.

Benefits

Health insurance

Maternity leave

Opportunities for promotion

Parental leave

Qualifications

• 2 to 3 years of experience in a similar industry.
• Thorough knowledge of casual and fine-dining operations.
• Ability to perform long hours standing.

Responsibilities

• Ensure restaurant goals are achieved by staff.
• Address guest concerns and requests.
• Oversee daily operations for excellent service.

Skills

Supervision skills

Communication skills

Interpersonal skills

Team leadership

Customer service

Education

STPM or equivalent

Job description

Job Responsibilities

• Possess at least STPM or 2 years of high school education, or equivalent.
• Have 2 to 3 years of relevant full-time experience in a similar industry with a proven track record.
• Thorough knowledge of casual and/or fine-dining restaurant operations.
• Strong supervision, communication, and interpersonal skills with the ability to lead a team and foster good working relationships among staff.
• Ability to perform physical activities, including long hours of standing during shifts.
• Self-disciplined, self-motivated, and enjoys engaging with people and serving customers.
• Maintain high standards of personal hygiene, with a neat appearance and attire.
• Pleasant, polite, energetic, cheerful, and hardworking demeanor.
• Enthusiastic about learning and receptive to feedback for improvement.
• Willing to work on rotating shifts, including weekends and public holidays.

Job Requirements

• Ensure that the restaurant's goals and objectives are clearly communicated, understood, and achieved by staff.
• Address guest concerns and requests individually or with team assistance, following restaurant guidelines.
• Collaborate with management to develop and implement procedures to improve outlet performance.
• Enforce compliance with service standards, hygiene, food preparation, and other policies as per QSAV guidelines, company policies, and regulatory requirements.
• Conduct daily shift briefings and oversee smooth restaurant operations to ensure prompt, courteous, and professional service.
• Assist with stock checks and ordering, and support the Restaurant Manager with daily paperwork, inventories, and reports.
• Possess comprehensive knowledge of food, beverages, and other products and services offered by the restaurant.

Job Benefits

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave