Restaurant Service Manager

St. Giles Southkey Johor Bahru; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel is seeking a Restaurant Service Manager to oversee restaurant operations and enhance guest experiences. The role requires managing F&B standards, leading a team, and implementing innovative strategies for improvement and revenue optimization. Ideal candidates will possess strong organizational skills and a hospitality management background.

Qualifications

• Experience in managing restaurant operations.
• Proficient in up-selling techniques.
• Strong communication and interpersonal skills.

Responsibilities

• Manage daily operations of all restaurants.
• Maintain hospitality standards for guest satisfaction.
• Supervise and guide F&B associates.

Skills

Leadership

Attention to detail

Organizational skills

Guest service

Education

Diploma or Degree in Hospitality Management

Job description

Restaurant Service Manager is responsible for managing the daily operations of all restaurants in the hotel, providing a high-quality experience to guests that may exceed their expectations, and managing F&B costs wisely.

Key Duties and Responsibilities :

• Able to fully execute and maintain the hotel’s standards, policies, and procedures.
• Capable of prioritizing, organizing, and delegating work assignments.
• Directs the performance of all restaurants and follows up with corrections immediately.
• Promotes positive working relationships with all departments.
• Performs job functions with attention to detail, speed, and accuracy.
• Maintains cleanliness and hygiene according to hotel standards and requirements.
• Responsible for ensuring smooth restaurant operations.
• Interacts with guests and responds to inquiries.
• Focuses on maintaining F&B service quality standards.
• Supports and guides F&B associates to establish a guest-focused reservation and service approach.
• Implements innovative and creative ideas to optimize revenue and profits.
• Ensures stability of F&B service standards, focusing on up-selling skills.
• Plans quarterly promotions based on guest needs and revenue goals.
• Organizes and executes new menus and beverage lists, providing ongoing training to staff.
• Conducts market surveys on restaurant performance and revenue.
• Provides guidance and monitors performance of subordinates, including setting standards.
• Attends daily briefings, F&B meetings, and other related meetings as required.

Additional Insights

Salary expectations, number of applicants, and skills match are available to help tailor your application.

Your application will include questions about your right to work in Malaysia, expected monthly salary, qualifications, and experience as a Restaurant Service Manager.