Restaurant Operations Manager

ZCITY SDN. BHD.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An innovative company is seeking a Restaurant Operations Manager to lead the flagship outlet of a new dining venture. This role is pivotal in ensuring operational excellence and delivering outstanding customer experiences. You will oversee daily operations, manage a dedicated team, and collaborate closely with the Executive Chef to align service strategies. With a focus on quality, efficiency, and guest satisfaction, this position offers a unique opportunity to shape the future of dining in Malaysia. Join a dynamic team and make a significant impact in a fast-paced, exciting environment.

Benefits

Direct collaboration with founders

Opportunity for career growth

Visibility from day one

Involvement in launching new concepts

Qualifications

• 3-5 years in F&B operations, with management experience.
• Strong knowledge of restaurant SOPs and service excellence.
• Proven ability to lead teams and solve problems in real-time.

Responsibilities

• Oversee daily FOH/BOH operations and enforce SOPs.
• Handle guest issues and ensure service standards are met.
• Track costs and ensure compliance with health regulations.

Skills

F&B Operations Management

Team Leadership

Service Excellence

Problem Solving

Inventory Control

POS Systems Familiarity

Education

Diploma in Hospitality Management

Bachelor's Degree in Business Management

Tools

POS Systems

Inventory Tracking Software

Job description

Treasure Global Inc. (NASDAQ: TGL) is a technology-driven company with core businesses spanning fintech, e-commerce, and lifestyle innovation. In 2025, we launched a new fast-casual dining venture in Malaysia as part of our consumer growth strategy.

Backed by a public-listed group and strong operational infrastructure, we are now building our founding team for this flagship outlet — combining modern Malaysian cuisine with clean execution and premium customer experience.

Role Overview

We are hiring a Restaurant Operations Manager to lead the day-to-day execution of our flagship fast-casual dining outlet, part of TGL’s new consumer-facing business line.

This role is central to the outlet’s success — managing team operations, service quality, vendor coordination, and cost control. You will work closely with the Executive Chef to ensure seamless alignment between front-of-house (FOH) and back-of-house (BOH) teams, and you will be the point person for translating service strategy into daily operational performance.

This is a high-ownership, floor-first role that blends team leadership, SOP enforcement, and hands-on problem-solving. You’ll be responsible for ensuring consistent guest experience and daily operational excellence.

You will report directly to the CEO and collaborate closely with the Executive Chef, founders, and HQ support teams.

Key Responsibilities

Outlet Operations & Service Management

* Oversee all FOH/BOH daily operations and enforce SOPs consistently.

* Supervise team schedules, inventory control, and POS cash-ups.

* Ensure a smooth service flow and seamless handover between kitchen and floor.

* Lead, motivate, and coach floor staff through briefings, walk-throughs, and issue resolution.

* Support onboarding, performance feedback, and basic HR coordination with HQ.

* Uphold a positive, team-first, and guest-centric culture.

Customer Experience & Complaint Handling

* Ensure service standards are met across all shifts.

* Act as the primary handler of real-time guest issues, service recovery, and feedback loops.

Cost, Quality & Inventory Control

* Track daily COGS, food wastage, and labor costs.

* Work with Executive Chef and suppliers to ensure timely ordering, portion control, and margin protection.

* Flag and resolve inefficiencies in supply chain, equipment, or kitchen-floor flow.

Health & Safety Compliance

* Ensure compliance with food safety, hygiene, and sanitation regulations.

* Conduct regular floor checks, audits, and opening/closing reviews.

Qualifications & Requirements

* Minimum 3–5 years of experience in F&B operations, with at least 1 year in a supervisory or management role.

* Strong knowledge of restaurant SOPs, service excellence, and kitchen coordination.

* Proven ability to lead frontline teams and problem-solve in real time.

* Familiarity with POS systems, inventory tracking, and outlet-level P&L reporting.

* Able to work weekends and operational peak hours as required.

* Bonus: Experience launching a new outlet, setting SOPs from scratch, or scaling multi-store operations.

Why Join Us?

* Lead the flagship outlet for TGL’s new consumer business — with visibility from day one.

* Work directly with founders and the Executive Chef to shape how service is executed.

* Join a public-listed group launching next-generation F&B concepts with regional ambition.

* Gain ownership of outlet-level performance, systems, and guest experience.

* Opportunity to grow into Area Operations Manager as the business scales.

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Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Restaurant Operations Manager? Have you worked in a role where you were responsible for stock control? Do you have customer service experience? Which of the following languages are you fluent in? How would you rate your Mandarin language skills?

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