Restaurant Operations Leader: Guest Experience & Growth

Talent Recruit; Kajang Municipal Council; On-site; MYR 100,000 - 150,000; Full time

Job description

Company Background

We are representing a well-established client in the F&B industry located in Sungai Long. Due to their ongoing expansion, they are looking to hire Restaurant Managers, Assistant Managers, and Supervisors.

Duties & Responsibilities

• Responsible for the day-to-day operations of the Restaurant, working hand-in-hand with the Chef.
• Ensure that the restaurant delivers convivial hospitality, ensuring internal quality standards and procedures are being understood and practiced.
• Work alongside the team to drive continuous improvements to the restaurant to achieve operational excellence.
• Train and develop team members.
• Ownership of customers dining experience.
• Communicate and manage customers feedback.
• Perform ad-hoc duties to ensure smooth running of operations.
• Pro-active in identifying operational pain points and offering solutions for troubleshooting.
• Report the Financials & Operations on a weekly and monthly basis.
• Must be able to work under minimal supervision.
• Ensure work relationships are maintained in a professional and cordial manner across the respective departments.
• Any other duties that the Superior deems necessary.

Requirements

• Proven at at least 2-4 years of experience in restaurant management or a similar role, with a strong understanding of restaurant operations.
• Good leadership and team management skills, with the ability to train and develop staff.
• Proactive problem-solving skills, with the ability to identify operational challenges and implement solutions.
• Strong customer service orientation, with the ability to handle customer feedback and resolve issues effectively.
• Ability to work independently with minimal supervision.

Additional Info

• Working Days: 6 days rotation basis
• Working time: 2 shifts (10am-2.30pm & 6pm-10.30pm)
• Free parking
• Staff meals provided
• Medical screening benefits
  Hospitalization
• Outpatient coverage

Interested candidates, please apply online or send your updated resume to revathiy(at)talentrecruit.com.my

Only shortlisted candidates will be notified.