Restaurant Manager

Gold Key FnB; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading restaurant in Kuala Lumpur is seeking a Restaurant Manager to oversee day-to-day operations. You will ensure cleanliness, maintain service standards, and deliver excellent customer service. Strong leadership skills and the ability to work under pressure are essential. Immediate start required, with benefits including medical and team-building events.

Benefits

Medical Benefit

Team building

Weekly Gatherings

Bonus

Qualifications

• Willing to work shifts, weekends and public holidays.
• Can start IMMEDIATELY.
• Driven, passionate about work and a team player.

Responsibilities

• Oversee day-to-day restaurant operations.
• Ensure cleanliness and service standards are maintained.
• Handle customer feedback and complaints promptly.
• Monitor daily sales and cash flow.

Skills

Strong leadership quality

Excellent communication skills

Ability to multi-task

Ability to work under pressure

Job description

Responsibilities

• Oversee day-to-day restaurant operations, including opening and closing procedures.
• Ensure cleanliness, food quality, and service standards are consistently maintained.
• Handle customer feedback and resolve complaints promptly.
• Lead by example to deliver excellent customer service.
• Ensure customer satisfaction and encourage repeat business.
• Monitor daily sales and cash flow.
• Ensure proper cash handling and banking procedures are followed.
• Manage inventory levels and place orders to avoid stock shortages or wastage.
• Minimize food and operational costs without compromising quality.

Staff Management

• Hire, train, schedule, and supervise restaurant staff.
• Monitor staff performance and provide coaching or disciplinary action as needed.
• Conduct regular team briefings and training on SOPs and customer service.
• Monitor daily sales and cash flow.

Customer Service

• Lead by example to deliver excellent customer service.
• Ensure customer satisfaction and encourage repeat business.

Health & Safety Compliance

• Ensure the restaurant complies with local health, safety, and hygiene standards.
• Conduct routine checks and ensure corrective actions are taken where necessary.

Reporting & Administration

• Prepare daily, weekly, and monthly sales and operational reports.
• Report any incidents, damages, or staff issues to the Area Manager promptly.
• Ensure all documents, licenses, and certifications are up to date.

Requirements

• Strong leadership quality with excellent communication interpersonal skills.
• Willing to work shifts, weekends and public holidays.
• Can-do attitude, driven, passionate about work and a team player.
• Able to multi-task and work under pressure; may require working long hours.
• Can start IMMEDIATELY.
• Provide dormitories for outsiders.
• EPF / SOCSO & EIS / PCB.
• Medical Benefit, Team building, Weekly Gatherings, Bonus etc.