Restaurant Manager

About the Role

We are seeking a passionate and dynamic Restaurant Manager to lead the daily operations of our unique dining venue. This full-time position requires someone with a flair for hospitality, operational excellence, and a love for culinary and cultural experiences.

About Us

Step into a world where Japanese culinary artistry meets French elegance and theatrical charm. Our venue is more than just a restaurant; it's an immersive experience featuring:

• An authentic Japanese restaurant
• A lively Spread Cafeteria
• A fusion pub that hosts captivating stage plays
• An atmosphere that celebrates local culture through food, drink, and performance

What you'll be doing

Restaurant Manager Job Scope

1. Daily Operations Management

• Oversee front-of-house (FOH) and back-of-house (BOH) operations.
• Ensure smooth service during lunch (11 AM–2 PM) and night (6 PM–3 AM) shifts.
• Monitor opening and closing procedures, cleanliness, and safety standards.
• Handle reservations and customer flow, especially during showtimes.

1. Team Leadership & Staffing

• Recruit, train, and schedule FOH and kitchen staff.
• Monitor staff performance and maintain high standards of service and presentation.
• Conduct regular team meetings and SOP refresher.
• Motivate and maintain a positive work environment.

1. Customer Service & Experience

• Ensure exceptional customer service aligned with the brand’s Japanese hospitality.
• Handle guest feedback, complaints, and special requests effectively.
• Oversee the customer journey from booking to dining and post-meal feedback.

1. Menu & Kitchen Coordination

• Work with chefs on menu development, updates, and plating standards.
• Coordinate food preparation timelines with live show schedules.
• Ensure consistency and quality of food and beverage output.

1. Financial & Inventory Oversight

• Monitor daily sales, COGS, wastage, and profitability.
• Manage budget planning and monthly performance reports.
• Oversee ordering, inventory levels, and cost control for ingredients and supplies.

1. Marketing & Promotion Support

• Work with marketing team for promotional events, influencer coordination, and online campaigns.
• Support execution of seasonal campaigns and ticketed events.
• Monitor online reviews and improve digital presence with the marketing team.

1. Show & Entertainment Coordination

• Coordinate timing between live performances and dining service.
• Communicate with performers and stage crew to align show schedules with kitchen pacing.
• Ensure lighting, sound, and ambiance transitions smoothly between dining and performances.

1. Technology & Systems

• Manage POS, reservation, and menu systems.
• Oversee website feedback, online bookings, and ticketing issues.
• Ensure proper use of tech by staff and resolve technical issues quickly.

1. Compliance & Safety

• Enforce hygiene, food safety, and workplace safety standards.
• Ensure compliance with local licensing, health, and alcohol service laws.
• Maintain proper documentation (SOPs, logs, checklists).

1. Reporting & Owner Liaison

• Provide regular operational, financial, and HR reports to the owner(s).
• Suggest improvements in workflow, cost efficiency, and customer experience.
• Act as the point of contact between ownership and daily staff operations.

What we're looking for

• Minimum 5 years of experience in operations or reservations management within the hospitality industry.
• Strong leadership, problem-solving, and team management skills.
• Excellent communication and interpersonal skills to engage with guests and staff.
• Proven ability to multitask and prioritize effectively in a fast-paced environment.
• Experience in inventory management and cost control.
• Proficient in restaurant management and reservation systems, as well as MS Office.
• A passion for the hospitality industry and Japanese cuisine.
• Flexibility to work evenings, weekends, and peak dining hours.