Restaurant Captain: Guest Experience Leader

MHG Desaru Hotel Sdn. Bhd.; Desaru; Sur place; MYR 60 000 - 120 000; Plein temps

Résumé du poste

The Anantara Desaru Coast Resort & Villas is seeking a Restaurant Captain to lead daily restaurant service and ensure an exceptional dining experience for every guest. You will supervise the service team and coordinate with kitchen, bar, and other departments to maintain seamless operations.

This hands-on role requires maintaining hygiene and safety standards, delivering attentive, personalized service, and supporting management in achieving operational excellence across shifts at the luxury

Responsabilités

• Guest Service: Welcome and engage guests in a warm, professional, and personalized manner.
• Guest Service: Ensure guests receive attentive, efficient, and consistently high-quality service throughout their dining experience.
• Guest Service: Anticipate guest needs and respond promptly to requests.
• Guest Service: Handle guest comments and minor service concerns professionally, escalating significant issues to the Restaurant Manager when necessary.
• Guest Service: Develop good knowledge of regular guests and their preferences to create personalized experiences.

Description du poste

The Anantara Desaru Coast Resort & Villas is seeking a Restaurant Captain to lead daily restaurant service and ensure an exceptional dining experience for every guest. You will supervise the service team and coordinate with kitchen, bar, and other departments to maintain seamless operations.

This hands-on role requires maintaining hygiene and safety standards, delivering attentive, personalized service, and supporting management in achieving operational excellence across shifts at the luxury