Resort Reservation Specialist – Flexible Hours

Paya Beach Resort; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A popular beach resort in Johor Bahru is seeking a dedicated individual to manage guest bookings and inquiries effectively. The ideal candidate will possess secondary education and strong language skills in English and Bahasa Malaysia, with Mandarin as a plus. Responsibilities include handling booking requests, upselling services, and ensuring high-quality customer service while adapting to a flexible work environment. Medical benefits and annual leave are provided.

Benefits

Medical benefits

Annual leaves

Flexible working environment

Qualifications

• Ability to work weekend/night shifts on a rotational basis.
• Excellent customer service orientation.
• Additional language skills in Mandarin are a plus.

Responsibilities

• Attend to guests' booking requests and inquiries via phone & email.
• Manage the property management system and back office software.
• Upsell guest rooms and recommend hotel facilities.
• Support front office department with reservation queries.
• Follow up on outstanding payments as per booking policies.
• Monitor competitors' pricing and marketing strategies.
• Make recommendations for room rate adjustments.
• Assist in other duties as assigned by management.

Skills

Proficiency in English

Proficiency in Bahasa Malaysia

Good initiative

Creativity

Team player

Digital Marketing knowledge

Education

Secondary education

Job description

A popular beach resort in Johor Bahru is seeking a dedicated individual to manage guest bookings and inquiries effectively. The ideal candidate will possess secondary education and strong language skills in English and Bahasa Malaysia, with Mandarin as a plus. Responsibilities include handling booking requests, upselling services, and ensuring high-quality customer service while adapting to a flexible work environment. Medical benefits and annual leave are provided.