Resort Front Office Supervisor

Perhentian Tropicana Inn; Terengganu; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel in Malaysia is seeking an Executive to provide exceptional customer service and ensure guest satisfaction. The role involves managing guest interactions, monitoring room availability, and maintaining a professional front desk environment. Successful candidates will have 3-5 years of relevant experience and be proficient in English and Bahasa Malaysia.

Benefits

Meals provided

Accommodation provided

Qualifications

• 3-5 years of experience preferred in a hospitality role.
• Ability to communicate effectively in English and Bahasa Malaysia.

Responsibilities

• First point of contact for guests, handling complaints and requests.
• Oversee check-in and check-out processes for efficiency.
• Ensure cleanliness of the front desk area.

Skills

Customer Service

Complaint Handling

Communication

Problem Solving

Initiative

Job description

- Will be the first point of contact for our guests,
- Handle guest complaints, requests, and feedback effectively to ensure satisfaction.
- Ensure guests are greeted warmly and professionally upon arrival.
- Oversee the check-in and check-out process to ensure efficiency and accuracy.
- Monitor room availability and reservation systems.
- Take initiative to prevent problems and improve service delivery.
- Conduct routine checks to ensure cleanliness and proper functioning of the front desk area.
- Ensure a high level of customer service is maintained at all times.

Job Info & Requirement

Contract Type Contract

Job Type Executive

Experience Level 3-5 years, 1-3 years, 5-10 years, > 10 years

Job Categories Tourism/Hotels

ANY

Language Required English, Bahasa Malaysia

Nationality Preferred Malaysians Only

All Genders

Own Transport None

Salary & Other benefits

RM 2,500 to RM 4,500 per month

Other Benefit (Optional) What we offer:- Salary to commensurate with experience- Meals & accommodation provided.

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