Reservation cum Coordinator Housekeeping

Attic; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A hospitality company in Johor, Malaysia is seeking a Reservation cum Coordinator for Housekeeping. Your role will involve managing bookings through various channels, responding to guest inquiries, and coordinating with the housekeeping team to ensure timely completion of tasks. You'll handle the administrative tasks of recording lost & found items and report any maintenance issues. This position is vital for the smooth operation of daily housekeeping duties.

Responsibilities

• Handle all bookings through different channels.
• Check room availability and update the system.
• Send booking confirmations to guests.
• Answer guest enquiries on rates and facilities.
• Monitor OTA messages and manage inventory.
• Update room status regularly.
• Inform housekeeping of daily arrivals and departures.
• Prepare daily housekeeping duty lists.
• Follow up on guest requests promptly.
• Report maintenance issues for room problems.

Job description

Reservation cum Coordinator Housekeeping

• Handle all bookings (call, WhatsApp, walk-in, OTA).
• Check room availability and update system.
• Send booking confirmation to guests.
• Answer guest enquiries (rates, check‑in time, facilities).
• Monitor OTA messages and inventory.
• Update room status: clean/dirty/occupied/out of service.
• Inform housekeeping on daily arrivals, departures & rush rooms.
• Prepare daily housekeeping duty list.
• Follow up guest requests (extra towel, cleaning, amenities).
• Report maintenance issues for any room problem.

Planning & Communication

• Communicate early check‑in / late check‑out to housekeeping.
• Ensure housekeeping completes tasks on time.

Admin & Reporting

• Record lost & found items.
• Assist in simple filing and daily reports.