Reservation Agent

Hilton Worldwide, Inc.; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hospitality company, Hilton Worldwide, Inc. is seeking a Reservation Agent to join the team in Shah Alam. The role involves processing reservations, maximizing room sales through proactive techniques, and maintaining accurate guest information. Ideal candidates will possess strong communication skills in English and Chinese, and demonstrate a commitment to exceptional service.

Qualifications

• Excellent command of written and spoken English and Chinese.
• Good interpersonal and communication skills.

Responsibilities

• Maximize room sales and revenue through up-selling.
• Ensure accuracy in data entry and maintain guest information.
• Comply with hotel credit policies and manage reservations.

Skills

Interpersonal skills

Communication skills

Sales orientation

Education

University graduate

Job description

Job Description - Reservation Agent (HOT0BJ0E)

Job Number:

HOT0BJ0E

Work Location:

DoubleTree by Hilton Shah Alam i-City Golden Triangle Shah Alam 40000

Hilton offers numerous opportunities across its global network of hotels in over 100 countries. We strive to create memorable experiences for travelers through our various brands, including Hilton Hotels & Resorts, Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and others.

If you are passionate about global travel and delivering exceptional service, you might be the perfect fit for our team. At Hilton, our goal is to delight guests, team members, and owners alike.

The Reservations Agent is responsible for accurately recording and processing reservations, maximizing room sales through proactive selling and up-selling techniques.

What will I be doing?

• Familiarize with hotel products and activities.
• Maximize room sales and revenue, focusing on up-selling.
• Check daily all new reservations, cancellations, or modifications; ensure information passed to relevant departments is accurate.
• Verify guest or group arrivals daily, ensuring guest details, requirements, and pricing are correct.
• Perform secretarial duties such as preparing correspondence, maintaining files, sending faxes and emails.
• Maintain a sales-oriented attitude to capitalize on all sales opportunities.
• Develop the Reservations and Group & Tour teams to optimize revenue from inquiries.
• Ensure commissions are correct and promptly followed up.
• File reject business with reasons documented.
• Ensure all correspondence is properly filed with updated information.
• Comply with hotel credit policies and meet forecasted revenues.
• Control room supply and pricing as per set standards.
• Maintain and update guest information and sales data according to reservation procedures.
• Uphold high guest service standards.
• Ensure accuracy in data entry.
• Support team members’ workload and operational needs.
• Keep work areas clean and organized.
• Follow all hotel policies related to reservations and systems.
• Prioritize reservation quality and adhere to brand standards.
• Ensure team members understand and follow hotel rules and regulations.
• Perform other duties as assigned. Management reserves the right to modify this job description at any time.

What are we looking for?

Our ideal Reservation Agent embodies hospitality, integrity, leadership, teamwork, ownership, and urgency. Requirements include:

• University graduate.
• Excellent command of written and spoken English and Chinese.
• Good interpersonal and communication skills.

What is it like to work for Hilton?

Hilton is a leading global hospitality company, committed to providing exceptional guest experiences through its diverse brands and properties worldwide. Our team members are at the core of our success, and we aim to create remarkable hospitality experiences every day.