Reservation Agent

Sofitel Kuala Lumpur Damansara; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prestigious hotel is seeking a full-time Reservation Agent to join its team in Selangor. The role involves managing phone inquiries, handling room reservations, and delivering exceptional customer service. Ideal candidates will possess strong communication skills, experience in the hospitality industry, and a high school diploma.

Qualifications

• Experience in Reservations and Customer Service is preferred.
• Proficiency in multiple languages is a plus.
• Previous experience in the hospitality industry is favored.

Responsibilities

• Handle enquiries and manage room reservations.
• Provide top-notch customer service and effective communication.
• Perform operator duties as required.

Skills

Phone Etiquette and Communication skills

Interpersonal skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

Company Description

Sofitel Kuala Lumpur Damansara offers 5-star luxury with sleek contemporary design and classic French Riviera style. The hotel is conveniently located near downtown Damansara, offering breathtaking views and lavish suites for guests to enjoy. With easy access to cultural hotspots and attractions, Sofitel Kuala Lumpur Damansara provides a true oasis of elegance and comfort.

Role Description

This is a full-time on-site role for a Reservation Agent located in Selangor, Malaysia at Sofitel Kuala Lumpur Damansara. The Reservation Agent will be responsible for phone etiquette, handling enquiries, room reservations, providing top-notch customer service and effective communication.

Qualifications

• Phone Etiquette and Communication skills
• Experience in Reservations and Customer Service
• Ability to perform Operator Duties
• Excellent interpersonal and problem-solving skills
• Proficiency in multiple languages is a plus
• Previous experience in the hospitality industry
• High school diploma or equivalent