Reservation Agent

Hilton Worldwide, Inc.; Malacca City; On-site; MYR 24,000 - 36,000; Full time

Job summary

A leading global hospitality company is seeking a Reservation Agent to join their team at DoubleTree by Hilton Melaka. The role involves maximizing room sales, ensuring accurate reservations, and delivering exceptional guest experiences. Ideal candidates will have strong communication skills, integrity, and a passion for hospitality.

Qualifications

• Excellent command of English and Chinese, both written and spoken.
• Good interpersonal and communication skills.

Responsibilities

• Maximize room sales and revenue through up-selling.
• Ensure accuracy of reservations, cancellations, and changes.
• Maintain high guest service standards.

Skills

Guest Experience

Teamwork

Communication

Leadership

Education

University Graduate

Job description

Job Description - Reservation Agent (HOT0BM0O)

Job Number:

HOT0BM0O

Work Location

DoubleTree by Hilton Melaka, 23 Jalan Melaka Raya, Melaka, TBD

Hilton, with thousands of hotels in over 100 countries, offers numerous opportunities to delight guests. Our brands include Hilton Hotels & Resorts, Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and more.

If you appreciate the impact of global travel, you might be the right fit for our team. Hilton's mission is to delight guests, team members, and owners alike.

The Reservations Agent is responsible for accurately recording and processing reservations, maximizing room sales through proactive selling and up-selling techniques.

What will I be doing?

• Complete Hilton University courses and pass the tests.
• Familiarize with hotel products and activities.
• Maximize room sales and revenue, focusing on up-selling.
• Check daily reservations, cancellations, and changes, ensuring accuracy and proper communication.
• Verify guest information, requirements, and pricing for arrivals.
• Perform secretarial duties such as correspondence, filing, and communication.
• Maintain a sales attitude to capture all sales opportunities.
• Develop reservations and group/tour teams to maximize revenue.
• Ensure correct and prompt follow-up on commissions.
• File rejected business with reasons.
• Update and maintain guest and sales data.
• Maintain high guest service standards.
• Ensure accuracy of all input data.
• Attend to team members’ needs and workload.
• Keep work areas clean and organized.
• Follow hotel policies, systems, and procedures.
• Prioritize reservation quality and adhere to brand standards.
• Ensure team compliance with hotel rules and regulations.
• Perform other duties as assigned.

What are we looking for?

• Passion for delivering exceptional guest experiences.
• Integrity and ethical conduct.
• Leadership qualities.
• Teamwork and collaboration skills.
• Ownership of actions and decisions.
• Sense of urgency and discipline.
• University graduate.
• Excellent command of English and Chinese, both written and spoken.
• Good interpersonal and communication skills.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations and services worldwide. We are committed to providing exceptional guest experiences, driven by our vision to fill the earth with the light and warmth of hospitality. Our team members are central to our success and hospitality mission.