Reservation Agent

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A reputable company in Kuala Lumpur is seeking a Reservation Agent for a full-time role. The position involves managing reservations, providing excellent customer service, and collaborating with various teams to ensure guest satisfaction. Ideal candidates should possess hospitality experience, strong communication skills, and fluency in both English and Bahasa Malaysia.

Qualifications

• Previous experience in a reservation or customer service role in the hospitality industry.
• Strong communication and interpersonal skills.
• Excellent computer literacy and data entry skills.

Responsibilities

• Handle all incoming reservation inquiries and bookings.
• Process reservations and manage room availability.
• Assist guests with modifications, cancellations, and special requests.

Skills

Communication

Customer Service

Interpersonal Skills

Computer Literacy

Data Entry

Fluency in English

Fluency in Bahasa Malaysia

Job description

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About the role

As a Reservation Agent, you will handle all incoming reservation inquiries and bookings, providing exceptional customer service to our guests. This full-time position is based in Pudu, Kuala Lumpur, offering a competitive salary and excellent benefits.

What you'll be doing

• Respond efficiently and courteously to all reservation inquiries via phone, email, or online channels.
• Process reservations and manage room availability to maximize occupancy.
• Assist guests with modifications, cancellations, and special requests.
• Collaborate with the front desk and housekeeping teams to ensure smooth guest experiences.
• Maintain detailed records and reports on all reservation activities.
• Contribute to continuous service improvements and implement new reservation procedures.

What we're looking for

• Previous experience in a reservation or customer service role in the hospitality industry.
• Strong communication and interpersonal skills with a friendly, professional manner.
• Excellent computer literacy and data entry skills.
• Ability to work efficiently under pressure and meet deadlines.
• Flexible and adaptable to changing business needs.
• Fluency in English and Bahasa Malaysia.

If you are passionate about providing outstanding customer service in the hospitality industry, we'd love to hear from you. Apply now to join our team!

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Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Reservations Agent?
• Do you have customer service experience?
• How would you rate your English language skills?
• Which of the following languages are you fluent in?

Kuala Lumpur City Centre, Kuala Lumpur, MY