Representative，Member Services - Japanese speaking

Add expected salary to your profile for insights.

Herbalife Nutrition is a global company that has been changing people's lives with great nutrition products and a proven business opportunity for its independent distributors since 1980. The company offers high-quality, science-backed products, sold in over 90 countries by entrepreneurial distributors who provide one-on-one coaching and a supportive community that inspires their customers to embrace a healthier, more active lifestyle. Through the company's global campaign to eradicate hunger, Herbalife Nutrition is also committed to bringing nutrition and education to communities around the world.

POSITION SUMMARY STATEMENT

To answer incoming calls as well as support outbound calls for Japan. Able to provide training to new joiners via buddy system as well as sharing experiences with reps. Participate in ad hoc projects, events, UAT (User Acceptance Testing), and provide suggestions/feedback.

DETAILED RESPONSIBILITIES/DUTIES:

• Support day-to-day operations of the contact center through effective communication with members via telephone, including order processing and inquiries handling, cross-country info handling.
• Able to provide buddy system support (knowledge sharing and guiding new joiners) during the initial weeks or months on the job.
• Participate in ad hoc projects, events, UAT, and provide suggestions/feedback.
• Familiar with internal department policies & procedures including record maintenance, royalty overrides, orders, award handling, system behavior, member compensation system, etc.
• Able to log SNOW/ISupport and highlight system issues to IT immediately when they affect member experience and operations. Able to work with IT on solutions and directions.
• Continuously look for ways to improve performance and make appropriate recommendations to the manager. Demonstrate a clear and ongoing process of improvement with the team and through quality initiatives.
• Respond to or provide solutions to external partners/vendors, such as 3PL, regarding delivery issues like problem addresses, duplicate parcels, returns, etc.
• Take full ownership of communication with logistics and 3PL during urgent issues or feedback, and seek permanent and preventive solutions.
• Build and maintain good relationships within the team to foster a fun and happy working environment.

Skills/Education/Experience:

• Secondary school education – SPM; tertiary education is an advantage.
• At least 3 years of experience in customer service or relevant MLM/Direct Selling with cash handling experience.
• Proficiency in verbal and written English; proficiency in Japanese is required.
• Pleasant personality with excellent interpersonal skills.
• Ability to provide excellent customer service and resolve problems independently within company guidelines.
• Self-motivated, attentive to details, with strong initiative.
• Ability to work under pressure, meet tight deadlines, and be flexible with working hours.
• Well-groomed with good manners.

How do your skills match this job?

How do your skills match this job?

Sign in and update your profile to get insights.

Your application will include the following questions:

• Qualifications you possess
• Your right to work in Malaysia
• Your English language skills rating
• Your expected monthly basic salary
• Previous call center experience
• Customer service experience
• Languages you are fluent in
• Microsoft Office products you are experienced with

We are a global nutrition company that has helped people pursue a healthy, active lifestyle since 1980. Our products are available exclusively through dedicated independent members in over 90 countries. Our mission is to change lives by providing the best business opportunity in direct selling and the best nutrition and weight-management products worldwide.

The Finance Shared Service is set up to serve multiple entities within the Asia Pacific region.

Our greatest asset is our people, and we are committed to providing programs and processes to support performance, skill development, and career advancement.

To help expedite investigations, please include any relevant details that prompted you to report this job ad as fraudulent, misleading, or discriminatory.