Reporting Operation Manager

BP p.l.c.; Malaysia; Hybrid; MYR 150,000 - 220,000; Full time

Job summary

A leading global shared services organization seeks a team leader to oversee People and Culture operational reporting and analytics. The role involves ensuring service quality, leading teams, implementing improvements, and fostering an inclusive environment for optimal employee experience. Candidates must have strong experience in managing shared services and demonstrated agility in a dynamic workplace.

Benefits

Flexible working options

Paid parental leave policy

Learning and growth opportunities

Qualifications

• 7+ years of experience in a shared services environment.
• Strong digital fluency and technology competence.
• Validated project delivery experience with complex service projects.

Responsibilities

• Lead a team of Senior Analysts and Analysts, ensuring service delivery.
• Implement and monitor quality frameworks for assurance.
• Drive change management initiatives and team engagement.

Skills

Agility core practices

Analytical Thinking

Communication

Data Management

Customer service delivery excellence

Education

University degree or equivalent

Tools

MS Project

JIRA

Azure DevOps

Job description

• Travel required No travel is expected with this role
• Job category HR Group
• Relocation available This role is not eligible for relocation

Operations & Advisoryisan internal global shared services organisation, responsible for delivering centralised and standardisedpeopleservices for BP from a number of geographical delivery centres as appropriate for BP’s footprint. They are the first point of contact forpeoplerelated matters; the team are policy and process experts, dedicated to delivering the bestemployeeexperience.

The purpose of the role is to lead team globally in provides People and Culture operational reporting and data, MI, analytics and insights to senior leadership and key partners across the business. Ensure team members are delivering services accurately and timely. This role works very closely with Reporting & Analytics Excellence and experience team in the development and monitoring of global performance metrics and voice of customer statistics that help drive service interventions & projects at a global or regional. This role reports to VP Malaysia Operations and Analytics.

Key Accountabilities:

Reporting & Data Service Delivering:

• Ensure consistent and reliable service delivery under domain scope, leading team to delivery to the defined critical metrics. Provide feedback regarding the critical metrics, suggest & drive wider improvement opportunities within respective service domain or location
• Ensure horizontal and vertical alignment of strategic direction and ‘vision’ to ensure team is servicing employee and HR community according to the expected customer service experience. Maintain a wider awareness / big picture approach, make decisions, collaborate with others considering the strategic imperatives
• Support planning and execution of tactical operation strategy
• Ensure processes are embedded and adhered to consistently throughout multiple teams, leading team in delivering the defined critical metric, e.g. self service adoption, availability of reporting/data to decision maker etc.
• Contribute toservicesand solutions businesscontinuity activities as applicable highlighting critical resources and activities
• Developing and maintain sound working relationships with key stakeholders at all levels within the organisation. Representing team to both internal and external audiences regarding operational issues
• Develop the organizational and people capabilities that will enable the team to continuously challenge and excel. Enabling team to identify trends and opportunities that drive operational improvements.
• Recognise the need for and lead through change management initiatives while maintaining and driving team engagement.

Operations

• Handle and deliver Key Performance Indicators (KPI) for the Reporting & Data services team and ensure service compliance.
• Resolve any complex issues that are raised by the team and oversee and monitor their performance
• Support the implementation of solutions & processes. Proactively identify, propose and implement continuous improvement opportunities
• Implement and monitor the Quality framework to ensure Quality Assurance, Quality Audit, Quality improvement and Knowledge management initiatives are running effectively

Change Management

• Support changes in services by leading change process with stakeholders – internal & external
• Help with input / support on case for change proposals
• Support internal change communications and implementation
• Drive a culture of continuous improvement towards operational excellence
• Identify and call out risks to Operations Manager / Functions Director
• Handling risks and ensuring continuous operations including BCP

People

• Lead a team of Senior Analysts and Analysts (size of 10 members)
• Create an inclusive environment recognising diversity of team members, create open and trustful communication among teams.
• Continuously to build a culture of high-performance and value delivering team
• Builds capability through inspiring teams to learn new skills, adopt new practices and seek growth opportunities
• Moves at a high pace while collaborating, handling risks, communicating, thinking globally and while demonstrating BP’s values, behaviours and attitudes
• Continuously promotes Agile methodology through both adopting agile principles and actively championing agile at every opportunity
• Thinks Digital Delivery first through apply deep digital expertise to problems, through understanding and promoting automation and through analysing data to create breakthrough solutions
• University degree or equivalent
• 7 years and above of working experience in shared services environment with similar role
• Strong Digital fluency - not only comfortable and competent using technology to enable and enhance ways of working and thinking, with the ability to understand the wider digital environment and the collaborate with business transformation including people, processes and data driven actions.
• Validated project delivery experience with complexserviceprojects and technology transformations
• Exemplifies and promotes Agile values and principles
• Significant experienceof an agile framework or method (i.e. Scrum, Kanban), or understanding of softwaredevelopment life cycle models as well as in-depth knowledge of traditional project management principles and practices
• Experience and knowledge of change management principles, methodologies, and tools
• Significant experience of project management toolsets e.g. MS Project, JIRA, AzureDevops
• Consistent track record in leading delivery teams in a shared service environment in a multi- national organisation
• Validated team leader with a track record of team development and driving strong performance within a diverse team
• Striving for problem solving attitude (including diagnosis, critical thinking), use analytics to identify outcomes and influence decision making.
• Strong communication (verbal & written) and strong stakeholder management skills

Business Capability

• Customer focus – Puts the customer and business strategy at the heart of decision making. Ability to guide leaders through choices to best suit business requirements
• Drives value-adding solutions and a track record of improving/making valuable contributions

Leadership & EQ Capability

• Continually enhancing capability in line with P&C Capability Framework with an equal balance of EQ, IQ and Drive
• Group mind-set - demonstrates an understanding of the value of, and ability to develop, high quality, trust-based relationships with P&C colleagues & with the wider organisation - leaders & employees
• Is self-aware and actively seeks input from others on impact and effectiveness
• Effective teammate able to work effectively across organisational boundaries
• Applies judgement and common sense - demonstrates good understanding of client's business and is able to apply sound judgement / wise counsel
• Acts with integrity; role model of BP V&Bs to others in the function and business
• Cultural fluency - able to operate successfully across cultural boundaries with sensitivity
• Minimum of 6-8 years of experience leading a service oriented function with experience in management of projects, critical thinking, relationship management, financial budgets and processes
• Validated people leadership skills in leading include team leaders
• Effective project management and communication skills
• Proficiency in using MS Office/Office365 applications
• Proficiency in using CRM tool
• Proficiency in using Service enabling technologies

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life! These benefits can include flexible working options, paid parental leave policy among others! We will ensure that individuals with disabilities are provided reasonable adjustment to participate in the interview process.

Travel Requirement

No travel is expected with this role

Job summary

Entity:

People, Culture & Communications

Job Family Group:

HR Group

Job Description:

Operations & Advisoryisan internal global shared services organisation, responsible for delivering centralised and standardisedpeopleservices for BP from a number of geographical delivery centres as appropriate for BP’s footprint. They are the first point of contact forpeoplerelated matters; the team are policy and process experts, dedicated to delivering the bestemployeeexperience.

The purpose of the role is to lead team globally in provides People and Culture operational reporting and data, MI, analytics and insights to senior leadership and key partners across the business. Ensure team members are delivering services accurately and timely. This role works very closely with Reporting & Analytics Excellence and experience team in the development and monitoring of global performance metrics and voice of customer statistics that help drive service interventions & projects at a global or regional. This role reports to VP Malaysia Operations and Analytics.

Key Accountabilities:

Reporting & Data Service Delivering:

• Ensure consistent and reliable service delivery under domain scope, leading team to delivery to the defined critical metrics. Provide feedback regarding the critical metrics, suggest & drive wider improvement opportunities within respective service domain or location
• Ensure horizontal and vertical alignment of strategic direction and ‘vision’ to ensure team is servicing employee and HR community according to the expected customer service experience. Maintain a wider awareness / big picture approach, make decisions, collaborate with others considering the strategic imperatives
• Support planning and execution of tactical operation strategy
• Ensure processes are embedded and adhered to consistently throughout multiple teams, leading team in delivering the defined critical metric, e.g. self service adoption, availability of reporting/data to decision maker etc.
• Contribute toservicesand solutions businesscontinuity activities as applicable highlighting critical resources and activities
• Developing and maintain sound working relationships with key stakeholders at all levels within the organisation. Representing team to both internal and external audiences regarding operational issues
• Develop the organizational and people capabilities that will enable the team to continuously challenge and excel. Enabling team to identify trends and opportunities that drive operational improvements.
• Recognise the need for and lead through change management initiatives while maintaining and driving team engagement.

Operations

• Handle and deliver Key Performance Indicators (KPI) for the Reporting & Data services team and ensure service compliance.
• Resolve any complex issues that are raised by the team and oversee and monitor their performance
• Support the implementation of solutions & processes. Proactively identify, propose and implement continuous improvement opportunities
• Implement and monitor the Quality framework to ensure Quality Assurance, Quality Audit, Quality improvement and Knowledge management initiatives are running effectively

Change Management

• Support changes in services by leading change process with stakeholders – internal & external
• Help with input / support on case for change proposals
• Support internal change communications and implementation
• Drive a culture of continuous improvement towards operational excellence

Risk Management

• Identify and call out risks to Operations Manager / Functions Director
• Handling risks and ensuring continuous operations including BCP

People

• Lead a team of Senior Analysts and Analysts (size of 10 members)
• Create an inclusive environment recognising diversity of team members, create open and trustful communication among teams.
• Continuously to build a culture of high-performance and value delivering team
• Builds capability through inspiring teams to learn new skills, adopt new practices and seek growth opportunities
• Moves at a high pace while collaborating, handling risks, communicating, thinking globally and while demonstrating BP’s values, behaviours and attitudes
• Continuously promotes Agile methodology through both adopting agile principles and actively championing agile at every opportunity
• Thinks Digital Delivery first through apply deep digital expertise to problems, through understanding and promoting automation and through analysing data to create breakthrough solutions

Essential Education & Experience:

• University degree or equivalent
• 7 years and above of working experience in shared services environment with similar role
• Strong Digital fluency - not only comfortable and competent using technology to enable and enhance ways of working and thinking, with the ability to understand the wider digital environment and the collaborate with business transformation including people, processes and data driven actions.
• Validated project delivery experience with complexserviceprojects and technology transformations
• Exemplifies and promotes Agile values and principles
• Significant experienceof an agile framework or method (i.e. Scrum, Kanban), or understanding of softwaredevelopment life cycle models as well as in-depth knowledge of traditional project management principles and practices
• Experience and knowledge of change management principles, methodologies, and tools
• Significant experience of project management toolsets e.g. MS Project, JIRA, AzureDevops
• Consistent track record in leading delivery teams in a shared service environment in a multi- national organisation
• Validated team leader with a track record of team development and driving strong performance within a diverse team
• Striving for problem solving attitude (including diagnosis, critical thinking), use analytics to identify outcomes and influence decision making.
• Strong communication (verbal & written) and strong stakeholder management skills

Business Capability

• Customer focus – Puts the customer and business strategy at the heart of decision making. Ability to guide leaders through choices to best suit business requirements
• Drives value-adding solutions and a track record of improving/making valuable contributions

Leadership & EQ Capability

• Continually enhancing capability in line with P&C Capability Framework with an equal balance of EQ, IQ and Drive
• Group mind-set - demonstrates an understanding of the value of, and ability to develop, high quality, trust-based relationships with P&C colleagues & with the wider organisation - leaders & employees
• Is self-aware and actively seeks input from others on impact and effectiveness
• Effective teammate able to work effectively across organisational boundaries
• Applies judgement and common sense - demonstrates good understanding of client's business and is able to apply sound judgement / wise counsel
• Acts with integrity; role model of BP V&Bs to others in the function and business
• Cultural fluency - able to operate successfully across cultural boundaries with sensitivity

Desirable Criteria:

• Minimum of 6-8 years of experience leading a service oriented function with experience in management of projects, critical thinking, relationship management, financial budgets and processes
• Strong stakeholder management skills
• Validated people leadership skills in leading include team leaders
• Effective project management and communication skills
• Proficiency in using MS Office/Office365 applications
• Proficiency in using CRM tool
• Proficiency in using Service enabling technologies
• Excellent communication (verbal & written)

Why join us?

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life! These benefits can include flexible working options, paid parental leave policy among others! We will ensure that individuals with disabilities are provided reasonable adjustment to participate in the interview process.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Analytical Thinking, Communication, Creativity and Innovation, Customer service delivery excellence, Customer Service Design, Data Management, Decision Making, Developing and implementing strategy, Discovered resource estimation and assurance, Employee and labour relations, Extract, transform and load, Global Perspective, Information Security, Leading transformation, Management Reporting, Managing change, Managing strategic partnerships, Measurement and metrics, Organizational knowledge, Performance and planning, Project and programme management, Stakeholder Engagement, Stakeholder Management {+ 2 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status.Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process,please contact us .

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.